systems and applications SupportInfomax Systems Solutions and Services Inc.

Support
Perform problem isolation and analysis and provide a workaround or permanent fix to Clients first level support.
Escalate unresolved Second Level problem to solution architect, product development team and principal's technical support.
Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support. Support is thru email, phone and onsite if necessary.
Answer technical issues raised by clients IT Managers, CIO on how to optimize usage of Infomax products.
Conduct installation and verification testing of software products as needed.
Communicates with Clients regarding Product Support Lifecycles in order not to disrupt operations.
Conduct regular refresher product training and new product features to Clients
Perform other job-related task may be assigned from time to time
Implementation
Install Infomax products as part of a Project Implementation Team
Customize client solutions based on requirements documents provided by Services/Solutions Architect Team
Performs assistance during SIT and UAT during solution implementation
Implement changes and/or updates to client solutions post-implementation
Provide documentation requirements as part of the Implementation Deliverables.
Provide input to Professional Services and other enhancement requirements for Migration Services should a client want to migrate to another platform for the product version
Inform the immediate supervisor and project manager of any issues that may affect the project.
Bachelor's Degree in Computer Science, IT, or equivalent courses.
Job Specialization: IT/Computer -Systems & Applications Implementation
At least 1-2 Years of working experience
Skills & Competencies:
Windows Server
Linux
Cloud
Microsoft SQL Server
Active Directory
Web Deployment (Apache Tomcat/IIS)
Software Implementation
Critical and Analytical thinking
Mobile Phone Discount
Work from Home
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other:
Annual Performance Bonus
Educational Assistance
Emergency Loan
Entry Level / Junior, Apprentice IT and Software IT and Software 1 opening Bachelor's degree graduate
INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998. Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence. Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream. We aim to be the preferred Partner in their business initiatives.We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time