systems and Application Support specialistInfomax Systems Solutions and Services Inc.

Support
· Perform problem isolation and analysis and provide workaround or permanent fix to Clients first level support.
· Escalate unresolved Second Level problem to solution architect, product development team and principal's technical support.
· Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support. Support is thru email, phone, remote and onsite if necessary.
· Answer technical issues raised by client's IT Managers, CIO on how to optimize usage of Infomax products.
· Conduct installation and verification testing of software products as needed.
· Communicate with Clients regarding Product Support Lifecycles in order not to disrupt operations.
· Provide assistance to client during Product Upgrade and Migration.
· Conduct regular refresher product training and new product features to Clients
· Configure and fine-tune cloud infrastructure systems
· Install and configure virtual cloud instances
· Support cloud servers including security configurations, patching, and troubleshooting
· Establish Virtual Private Networks (VPNs) to customer environments
· Technical knowledge of Windows Server, Active Directory, Group Policy
· Perform other job related task may be assigned from time to time.
Implementation
· Install Infomax products as part of a Project Implementation Team
· Customize client solutions based on requirements documents provided by Services/Solutions Architect Team
· Perform assistance during SIT and UAT during solution implementation
· Implement changes and/or updates to client solutions post-implementation
· Provide documentation requirements as part of the Implementation Deliverables.
· Provide input to Professional Services and other enhancement requirements for Migration Services should a client want to migrate to another platform for product version
· Inform the immediate supervisor and project manager of any issues that may affect the project.
SKILLS:
Programming in at east 2-3 of the following:
·· Linux OS,·AngularJS, ·JSON, MongoDB
REST API, · XML, · Enterprise Service Bus
Have installed and configured windows servers
Knowledgeable in Active Directory
KNowledgeable in MY SQL/SQL
Strong ability to do self study and research
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Associate / Supervisor IT and Software IT and Software 1 opening Bachelor's degree graduate
INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998. Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence. Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream. We aim to be the preferred Partner in their business initiatives.We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time