Systems Administrator tier 2 (ssi)KMC Solutions, Inc.
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 31/01/2026
Deadline: 19/10/2021
Functional overview ?
We are interested in hiring a Support Specialist to work as a member of our Service Delivery Team. This person will be responsible for handling second level support of service requests in a professional and timely manner. This relates to all technology - including workstations, printers, networks, and vendor specific hardware and software. ?
Duties and responsibilities ?
? * Diagnose and understand high level break/fix issues affecting the following technologies:?
? * Citrix Virtual Apps and Virtual Desktops including hosted infrastructure
? * Windows Server 2012/2016/2019
? * Sonicwall Security Appliances
? * Cisco ASA/Meraki devices
? * Networking Infrastructure
? * On premise ESXi infrastructure
? * Ubiquiti Unifi WAPs
? * Microsoft 365
? * Mimecast Email Security
? * macOS and Mac related professional software
? ? ? * Manage and triage tickets daily based on SLA response and resolution matrix including client urgency and time.
? * Accurately and efficiently document client issues, support tasks, research and time allocated to client support.
? * Communicate over the phone and email in a professional matter with customers regarding their current break/fix issues
? * Coordinate and implement system solutions for customers using technologies that meet their needs and industry standards
? * Be a mentor and a strong escalation point of contact for Level 1 Support Analysts
? ?
Minimum qualifications ?
? * Significant operational knowledge of multiple operating systems and services not limited to Windows 10 and Windows Server versions
? * Knowledge of support and administration of Microsoft 365 and Exchange Online including creation of new accounts, adding/modifying transport rules, setting retention policies and more
? * Significant knowledge of how email flows from one organization to another.
? * Active Directory proficiency and understanding of file permission troubleshooting and best practice required
? * Familiarity with Group Policies and the roles they play in an organization
? * Know Azure Active Directory including SAML authentication for third party applications
? * Understanding of core networking technology and protocols including but not limited to TCP/IP, vLAN, DHCP, VPN and TLS/SSL
? * Ability to create and modify ACL/NAT rules to allow inbound/outbound traffic to/from LAN on firewalls and other networking devices
? * Understanding of Citrix Virtual Desktops and Apps and underlying infrastructure including Citrix Netscalers, Citrix Storefront, Citrix Studio, Citrix Director and SQL Server
? * Hyper-V and VMware management and troubleshooting including expanding Datastores, VM resources, restoring VM Snapshots, understanding vMotion and troubleshoot underlying physical host infrastructure
? * Registrar administration, including but not limited to SPF Records, DKIM, and domain SSL
? * Familiar with Powershell and using cmdlets to administer Microsoft 365 tasks, Active Directory reporting along with advance troubleshooting techniques to address break/fix issues.
? * Awareness of cyber-security best practices and remediation activities
? * Prior ITSM ticketing, and MSP experience required. (ConnectWise experience not required but a plus)
? * ITIL/ITSM- Incident management, Change Management, Problem Management, Root Cause Analysis
? * ITIL certification and understanding - a plus
? * Strong ability to diagnosis and resolve single end-user issues as well as systems/environment level
? * Technical awareness: Ability to match resources to technical issues appropriately
? * Understanding of support tools, techniques, and how technology is used to provide IT services
? * Interpersonal skills such as telephony skills, communication skills, active listening, and customer-care
? * Ability to multi-task and adapt to changes quickly while being detail oriented
? * Typing skills to ensure quick and accurate entry of service request details
? * Self-motivated with the ability to work in a fast-moving environment
? * Full-time, non-exempt role
?
Please refer to the job description.
Bossjob
We are interested in hiring a Support Specialist to work as a member of our Service Delivery Team. This person will be responsible for handling second level support of service requests in a professional and timely manner. This relates to all technology - including workstations, printers, networks, and vendor specific hardware and software. ?
Duties and responsibilities ?
? * Diagnose and understand high level break/fix issues affecting the following technologies:?
? * Citrix Virtual Apps and Virtual Desktops including hosted infrastructure
? * Windows Server 2012/2016/2019
? * Sonicwall Security Appliances
? * Cisco ASA/Meraki devices
? * Networking Infrastructure
? * On premise ESXi infrastructure
? * Ubiquiti Unifi WAPs
? * Microsoft 365
? * Mimecast Email Security
? * macOS and Mac related professional software
? ? ? * Manage and triage tickets daily based on SLA response and resolution matrix including client urgency and time.
? * Accurately and efficiently document client issues, support tasks, research and time allocated to client support.
? * Communicate over the phone and email in a professional matter with customers regarding their current break/fix issues
? * Coordinate and implement system solutions for customers using technologies that meet their needs and industry standards
? * Be a mentor and a strong escalation point of contact for Level 1 Support Analysts
? ?
Minimum qualifications ?
? * Significant operational knowledge of multiple operating systems and services not limited to Windows 10 and Windows Server versions
? * Knowledge of support and administration of Microsoft 365 and Exchange Online including creation of new accounts, adding/modifying transport rules, setting retention policies and more
? * Significant knowledge of how email flows from one organization to another.
? * Active Directory proficiency and understanding of file permission troubleshooting and best practice required
? * Familiarity with Group Policies and the roles they play in an organization
? * Know Azure Active Directory including SAML authentication for third party applications
? * Understanding of core networking technology and protocols including but not limited to TCP/IP, vLAN, DHCP, VPN and TLS/SSL
? * Ability to create and modify ACL/NAT rules to allow inbound/outbound traffic to/from LAN on firewalls and other networking devices
? * Understanding of Citrix Virtual Desktops and Apps and underlying infrastructure including Citrix Netscalers, Citrix Storefront, Citrix Studio, Citrix Director and SQL Server
? * Hyper-V and VMware management and troubleshooting including expanding Datastores, VM resources, restoring VM Snapshots, understanding vMotion and troubleshoot underlying physical host infrastructure
? * Registrar administration, including but not limited to SPF Records, DKIM, and domain SSL
? * Familiar with Powershell and using cmdlets to administer Microsoft 365 tasks, Active Directory reporting along with advance troubleshooting techniques to address break/fix issues.
? * Awareness of cyber-security best practices and remediation activities
? * Prior ITSM ticketing, and MSP experience required. (ConnectWise experience not required but a plus)
? * ITIL/ITSM- Incident management, Change Management, Problem Management, Root Cause Analysis
? * ITIL certification and understanding - a plus
? * Strong ability to diagnosis and resolve single end-user issues as well as systems/environment level
? * Technical awareness: Ability to match resources to technical issues appropriately
? * Understanding of support tools, techniques, and how technology is used to provide IT services
? * Interpersonal skills such as telephony skills, communication skills, active listening, and customer-care
? * Ability to multi-task and adapt to changes quickly while being detail oriented
? * Typing skills to ensure quick and accurate entry of service request details
? * Self-motivated with the ability to work in a fast-moving environment
? * Full-time, non-exempt role
?
Please refer to the job description.
Bossjob
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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KMC Solutions, Inc.
About the company
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