Systems Administrator - servicenowKyndryl

Your Role and Responsibilities
Candidates will demonstrate skills in areas for the administration, development, documentation, and technical support of the ServiceNow platform. He or she is responsible in designing, developing, and deploying ServiceNow solutions. Will work with the clients and team members to understand requirements and develop elegant solutions that meet those needs. Must have strong understanding of the ServiceNow platform.
- Participation in requirement gathering phase to provide time estimation to client needs
- Lead in design reviews and SCRUM meetings
- Analyzing Technical development requirements
- Create and update the existing configuration documentation
- Lead and QA deploying solutions in test environment and working with the team to ensure quality
- Implement best practices in coding and design as per ServiceNow standards and community guidelines
- Follow ITIL process to develop solutions
- Find opportunities to automate and enhance the end-user experience
- Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal pages, UI Pages)
- Lead reporting and Dashboard set up
- Knows to configure flows and workflows
- Should have experience in Service Catalog development
- Writing code using Java Script, HTML, CSS and AJAX Jelly, REST APIs, web development technologies
- Lead and develop integrations with 3rd party tools or ServiceNow to ServiceNow integration with Scripted and OOB REST API and SOAP web Services
- Technical solutions validation before deployment
- Train and provide knowledge transfers to new members of the team
- Support Go live and hyper care phases
- Does Technical Assessment of new plugins installation and configuration to setup business process
Required Education
Bachelor's Degree
Role ( Job Role )
Systems Administrator
Primary job category
Technical Specialist
Company
(Y053) Kyndryl Philippines, Incorporated
Contract type
Regular
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
Preferred Education
Bachelor's Degree
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
- At least 3 years' experience in ServiceNow (hands-on) Administration, Development, Management, Deployment
- Solution focused problem solver
- Excellent collaboration, communication, and presentation skills
- A strong desire to learn new technology and passion for creating elegant solutions
- Strong understanding of Agile methodologies including Scrum & Kanban or other iterative approaches to project delivery
- Knowledge of ITL processes (Incident Management, Change Management, Problem Management, etc.)
- Knowledge of Java Scripting, HTML/ CSS and AJAX
- Troubleshooting, debugging and problem-solving skills
- Ability to manage tables, relationships, and metadata in ServiceNow. Working knowledge of relational databases concepts and structure
- Experienced with AWS, Azure, Google, and other cloud platform
- Strong leadership, teamwork, and interpersonal skills with the ability to work across other teams
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Solid understanding of MID server configuration, service mapping, and CMDB
- Has worked in a client-facing role before Duties and Responsibilities Duties and Responsibilities
- Serves as a subject matter expert for the ServiceNow platform with demonstrated ability to design, develop and implement complex ServiceNow solutions
- Load, manipulate and maintain data between ServiceNow and other systems
- Design, Develop, and Test solutions as per the business requirements on ServiceNow Platform.
- ServiceNow implementation and development experience in ITSM, ITOM, GRC, ITBM, SAM modules.
- Provide technical guidance to analyst/programmers
- Document code and operation procedures for ServiceNow platform
Preferred Technical and Professional Experience
ServiceNow - Certified System Administration
ServiceNow - Certified Application Developer
ServiceNow - Certified Implementation Specialist ITSM (CIS-ITSM)
ITIL Foundation
Position Type
Professional
Other things to know
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.
For further information on privacy, please visit www.kyndryl.com/privacy.
Kyndryl

Manila City, Metro Manila Quezon City, Metro Manila
Permanent
Full-time