Systems Administrator (monday.com)Five9 Inc.

Job Description
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Five9 is a rapidly growing company that specializes in Cloud-based Call Center solutions. We are looking for a highly skilled Monday.com Project Management Administrator to join our team and manage our Monday.com project management system. Our headquarters are located in San Ramon, CA, and we continue to expand globally. We offer a competitive base salary, a full benefits package, and stock options. At Five9, we foster a high-energy environment that provides ample room for personal and professional growth.
As a Monday.com Administrator, you will be responsible for ensuring that the platform is configured to meet our business needs, managing user access and permissions, creating custom workspaces, dashboards, and configuring and integrating third party apps. You will work closely with project managers and other stakeholders to identify areas for improvement and ensure the platform is being used effectively across the organization.
Key Responsibilities
Configure and customize the Monday.com platform to meet business needs
Manage user access and permissions, including setting up new users and deactivating old ones
Develop custom workspaces, portfolios, and dashboards to improve team efficiency and productivity
Assign and share boards and workspaces with users with appropriate permissions
Configure apps and integrate third-party apps
Provide training and support to users, including creating user guides and documentation
Troubleshoot and resolve technical issues related to the platform
Work closely with project managers and other stakeholders to identify areas for improvement and implement changes to optimize platform usage
Stay up to date with new features and updates to the Monday.com platform and make recommendations for upgrades as needed
Key Qualifications
Bachelor's Degree in Computer Science, Information Science, or related technical field experience
com Core Builder certification preferred
Minimum of 3 years of Admin experience with Monday.com
Strong technical skills and ability to develop custom workspaces, portfolios, dashboards, boards, and automation
Solid understanding of the Monday.com platform on Admin tasks and security like permissions, members, user management, and roles
Solid hands-on in customizing board fields/options and board security
Knowledge of Monday.com APIs and API tokens
Strong understanding of project management best practices
Soft Skills
Passionate about instructing, coaching, and training employees and customers
Ability to work successfully amidst interruptions or distractions
Empathetic interpersonal demeanor
Exhibit professionalism/confidentiality in escalated situations with customers
Strong analytical and technical aptitude and problem-solving skills
Excellent verbal and written communication skills
Innovative and always looking to improve existing processes
Deeply passionate about helping others
Ability to work independently and as part of a team
Company Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.