SYSTEMS ADMINISTRATOR internatIntrado

Job Description For this opening we will consider candidates from the following locations: MAKATI CITY, PH |
MAJOR JOB ACCOUNTABILITIES
Systems Administration - Configure and maintain assigned platform and/or system, which
includes properly mapping and compiling the operating system and ensuring appropriate
software is available to do so
Ensure platform or system is operating correctly at all times without over-utilizing resources
and is recognizing connections with other applicable machines on the network
Regularly add and delete user logins and maintain user accounts; provide system security by
checking files and directories for access, checking password changes, and restricting access by
outside users on the platform or system
Configure system security via file permissions, host trusting, etc.
Ensure that processes and procedures are in place to perform system backups according to
departmental procedures
May configure toll free numbers into the platform or system, assigning the correct labels and
skill groups
Schedule and implement system backups and data storage processes
Assign and monitor system resources such as disk space, processor time, and network
bandwidth, ensuring a file system is cleaned when it fills
Balance work across all available operating systems in an effort to maintain system load
Assist in ordering, planning, and installing new or used hardware, as requested
May install and test client file transfers adhering to departmental policies and procedures
Set up batch jobs to run repeatedly as requested, ensuring process runs according to schedule
Install all new versions of software and/or hardware on applicable units, coordinating upgrades
with appropriate departmental staff
Perform proactive analysis of platform data (i.e., disk utilization, system load, etc.), to predict
overloads or failures and correct these problems ahead of time
Ensure that the system is running correctly and that as much of the equipment is in service as
possible; maintain all documentation related to systems administration
Process Development - Develop new tools and procedures aimed at making platform
maintenance more effective and efficient, identifying processes that can be automated
Maintain documentation of new tools and procedures, ensuring stored in proper format
Monitor operating system capacity for long-term effectiveness, implementing changes aimed at
improving capabilities
Handle critical administration projects (i.e., system growth and expansion, disaster recovery,
etc.), identifying and monitoring the resources involved in the project and ensuring the project is
progressing and completed by established deadline
Prepare thorough reports related to critical administration projects, detailing future potentials
for problems and solutions for avoidance
Research and Reporting - As requested, perform routine research of platform or system
capabilities and performance (i.e., call volume, etc.), utilizing results to resolve any issues
Provide timely and accurate executive level reports on research conducted and pertinent results
to assess the services levels West provides to clients
Problem Resolution - Proactively oversee the activities involved in quality resolution of
problems related to area of responsibility
Respond with a sense of urgency to problems escalated to employee's level
Escalate to supervisor any situation outside the employee's control that could adversely impact
the services being provided
Place the highest priority on providing quality [customer, client, end user] service by
overseeing all activities of staff, ensuring the unique needs of customers are met
Ensure quality resolution and thorough and accurate documentation of customer issues
Provide analysis and feedback to management staff and appropriate departments regarding
recurring problems, recommending improvements aimed at reducing future occurrences of
problems
Participate in creating, administering, and continuously updating procedures for resolution of
all related issues
Team Interfaces - Establish and maintain a professional relationship with team members and
department contacts
Cooperate with team members to meet goals or complete tasks
Escalate work flow and communication issues to supervisor
Treat all internal/external customers and team members with dignity/respect
Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to
work near or around computers, telephones, and printers
*The nature of the work in this position is sedentary and the incumbent will be sitting most of the
time
*Essential physical functions of the job include typing, grasping, pulling hand over hand, and
repetitive motions to utilize general computer software/hardware continuously throughout the
work day
*Essential mental functions of this position include concentrating on tasks, reading information,
and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned - -
The job description documents the general nature and level of work but is not intended to be a
comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities
to perform the functions outlined above
Please contact your local Employee Relations representative to request a review of any such
accommodations
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Linux (Redhat ver. 5 and up), Windows (ver. 2008 and up), Cloud/VM server (VMware / RaskSpace), IBM AIX, 2-4 years in system administrator role
Monitoring: SCOM (2007/2016) / Nagios / BigBrother
Active Directory, Putty, VisionApp/RDP
- Familiar with basic Linux/Windows principles and commands, file manipulations and file editor
- Performing OS & application patches and upgrades
- Monitoring and maintaining system performance
- Troubleshooting server and application issues
Intrado

Metro Manila
Permanent
Full-time