System Engineer - public cloudEastvantage Business Solutions Inc.

Job Description
About the role:
The Systems Engineer is primarily responsible for Level 3 Systems Support of the various IT Public Cloud services provided. The Systems Engineer is also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting.
Level 3 IT Systems Support to customers of various clients Managed Public Cloud Services.
Provide support for related project services.
Develop technical change requests, migration, and test plans.
Develop and maintain product and/or service documentation.
Manage own time effectively and maintain timesheets and ticket records accurately.
Participation in the after-hours on-call rotating roster.
Additional Responsibilities:
Achieve personal KPIs at all times
Other duties as may be delegated by the Business Unit Manager or Team Lead from time to time and
Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.
Position requirements:
High-level competency in Azure infrastructure management
Strong competency in:
Azure Active Directory
Microsoft 365 services
Exceptional troubleshooting skills
PowerShell and other scripting and automation
Competency in GitOps
Understanding of ITIL framework