System AdministratoriCrescere

Description
Job Description
• Help configure, and implement projects to support business users
• Ensure the look and feel of our help centre, emails, and workspaces (usability, clarity, efficiency, brand tone)
• Review our use and proactively look to ensure we make the best use of the systems for solutions
• Administer queues and routing in the system, managing changes and their impact
• Ensure documentation of system configuration
• Be an expert in bespoke and automated reporting and support the business to operate efficiently
• Work with the Senior Service Cloud Systems Administrator and Operational Project team to support larger projects
• Collaborate with cross functional teams to execute back-end systems aspect of prioritized Live Person, Oracle RightNow and Help Center projects.
• Help integrate existing support systems and build tools for future support channels
• Support ongoing system audits, maintenance, tool consolidation, & upgrades as necessary
• Analyze information in the system to proactively suggest or develop solutions to issues
• Provide operational assistance to address the needs of internal users
Skills Needed:
• At least 3 year(s) of working experience in the related field is required for this position. Experience of systems administration in customer operations systems, ideally LivePerson or Oracle (or both)
• Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Science & Technology or equivalent.
• Experience of producing reports on customer operations systems, such as LivePerson or Oracle Rightnow Service cloud systems
• Experience of working with other systems and software
• Experience of programming: .Net (C#), Java, HTML
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
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Taguig, National Capital Region ·  Today, 03:20 PM
Work type
Full Time