System Administrator - nocTeletech Customer Care Management Philippiness Inc

Job Description : NOC - Systems Administrator Remote / Shifting schedule TTEC is seeking a NOC Engineer to join the IT Team. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by h Job Description : NOC - Systems Administrator Remote / Shifting schedule TTEC is seeking a NOC Engineer to join the IT Team. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits. Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services. Position Summary The Systems Administrator, as part of the TTEC Network Operations Center(NOC), is responsible for managing and maintaining all critical infrastructure systems and platforms that support the global TTEC 24x7 Operations. This TTEC NOC is part of the Infrastructure Team and this position will report to the NOC Manager. Key responsibilities: Utilize a suite of tools to monitor and manage all systems and platform infrastructure environments Perform initial triage and troubleshooting steps by following SOP (Standard Operating Procedures) to determine root cause of alerts generated Track and document all issues and resolutions in detail within the ticketing system Provide notification to TTEC Operations and TTEC IT Management for all impacting or potentially impacting issues Implement Disaster Recovery procedures, where applicable, to quickly restore service to TTEC clients Acts as a liaison with vendors and third-party providers, including ticket creation and escalation Capable of managing complex technical issues and communicating status to Customers. Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. Ability to thrive in a fast paced, multi-cultural, customer-oriented environment. Ability to work days, evenings, and weekends as required 24x7 support Exceptional documentation and communication skills. Other duties as assigned by management Requirements Bachelor degree in Information Technology or Computer Science or equivalent experience 3 - 5 years of experience in a Network Operations Center type of environment or 1-2 years in Systems Administration or any equivalent. Preferred Skills Experience managing, supporting and deploying IT infrastructures with a strong ability to diagnose systems/platform alerts, events or issues Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision Strong verbal and written communication skills, with ability to confidently speak with clients directly Collaborate and work well with others Creatively solve problems Experience documenting process and creating KB's for use by other support technicians Expertise in maintaining Windows Server 2012 / 2016 / 2019, VMware vSphere and MS Hyper-V on blade and rack-mounted servers from Dell, HP, Cisco Experience supporting O365 and Microsoft Exchange in a multi-domain, enterprise environment Detailed understanding of advanced Windows Services including: Remote Desktop Services, IIS, DNS, DHCP Experience with the following vendors: VMware, VMware Horizon, Cohesity, Cisco UCS, NetApp Demonstrated experience with scripting is a plus (PowerShell, VBScript, etc.) Microsoft Certified IT Professional or MCSE preferred What You Can Expect Dedication to your career growth and professional development Actively diverse and inclusive culture Community-minded organization committed to giving back Global team of curious lifelong learners guided by our company values And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
Monster

Metro Manila
Permanent
Full-time