support Operations specialistOnyx CenterSource Philippines Inc.

1. Act as primary contact and support for clients in their use of Onyx products.
2. Respond to client queries assisting them when using Onyx applications.
3. Identify application system issues and open tickets to the appropriate stakeholders.
4. Liaise with internal departments, to include Operations Support for reporting and resolving service problems, communication of new requirements and assisting with application use or general business queries.
5. Escalate operational issues when necessary.
6. Proactively identify activities to improve the performance of the clients.
7. To communicate with the assigned client(s) on behalf of Support Operations
8. Assign / coordinate back office activities to the appropriate team (member).
9. Provide quality deliverables, customer service and maintain a good relationship with clients.
10. Ensure the Team Leader is informed on client support activities
11. Provide accurate status reports for management review
Excellent interpersonal communication skills
Excellent telephone skills
For technical/analytical skills, the level of knowledge is around understanding systems process flows, data flow, file specifications and the ability to troubleshoot. There is a level of application supporat that is required
Must be able to work on multiple projects simultaneously, manage time and prioritize work accordingly
Fluent in both oral and written English. Fluency or working knowledge of other languages a plus factor
Good understanding of the hospitality industry
Work from Home
Entry Level / Junior, Apprentice Customer Service BPO-Financial Services for Travel and Hospitality 1 opening Bachelor's degree graduate
Onyx CenterSource is a leading global provider of B2B payments and business intelligence solutions to the hospitality.We are B2B payment experts who focus on improving the payment process for hotels, travel agencies, corporate travel departments, event planners, and others in the hospitality space. Our technology solutions offer a unique mix of functionality and data that allows hotels and their B2B partners to work smarter together. As such, we invite you to make the wise move today! If you are considering a career in one of the world's most specialized travel-hospitality intermediary companies in an international environment, check out our current job opening.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time