support EngineerGrundfos

Become a part of a global IT organization
Are you ready to join a great IT team providing and supporting end users of Grundfos IS business solutions and services including solutions & applications? By following the Incident or Request Fulfilment procedures, the IS Supporter Engineer ensures that services related to end users are restored or delivers the requested service within the agreed service
levels.
Why Grundfos?
Global values-driven organization
Great team culture and positive work environment
Wide range of employee benefits
Access to extensive internal training with global career development opportunities
What is the job about?
You will be joining a great team with committed and awesome colleagues based in Philippines, China, and Denmark. The team is in a collaborative environment with a strong focus on teamwork.
In the team, you will have the role of Support Engineer and your main areas of responsibility will be:
Handling Incidents, requested items, Request for Service, Standard and Normal changes in ServiceNow.
Provide advice and guidance in relation to system functionalities
Professional verbal and written dialogue with end users
Escalate relevant tickets to 2nd level Support/appropriate support group
Ensure that agreed service levels are fulfilled
Create/Update user guides and internal documentation
Provide proactive support in driving continuous improvement to meet business performance objectives
Required Minimum Qualifications:
Industry, market, and business environment
Experience in driving well-defined processes within IT and Support
Have 1- 2 years of relevant experience but fresh graduates are highly encouraged to apply
Experience on SAP Security / SAP Access Support
Ability to influence others and follow processes
Experience supporting key business initiatives
Knowledge of best practices and relevant practices, systems in IT and Support
Good communication skills
Experience in ServiceNow is a plus
More Information
If this sounds like you, please click the 'apply' button to progress with your application.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: http://www.youtube.com/grundfos or on Facebook: https://www.facebook.com/GrundfosEngineering
Grundfos is an Equal Opportunity Employer.
About Grundfos
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.
Grundfos

Pasig City, Metro Manila
Permanent
Full-time