support engineer ( Night Shift)Insight Enterprises

Requisition Number: 90866
BASIC FUNCTION
Position Overview
Support Engineer serve as frontline technical resources for Insight customers via voice, email and web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience. When needed, you will collaborate with others to engage subject matter experts, including engineering and management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
What you'll do at Insight
Responsible for the customer support experience with Insight
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
Own, work and resolve incident requests to product group/engineering group
Provide assistance, knowledge sharing, technical coaching and mentoring within team
Drive technical collaboration & engagement outside of Product Engineering teams/Services/Support/Regions
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
What you'll need to join Insight
Fluency - Spoken and written English (including technical writing)
Strong collaboration and communication skills with cross-team problem solving abilities
Ability to perform multiple tasks at once, excellent time and stress management skills
3+ years of experience supporting Microsoft 365 environments at an enterprise scale
5+ years prior product/technical support customer facing experience
Experience supporting Microsoft 365 technologies (Teams, SharePoint, Exchange Online, OneDrive for Business, Azure Active Directory, etc.)
Experience working with Windows Server, Active Directory, Azure AD Connect & ADFS
Strong knowledge of: Windows Client/Server, related technologies and Cloud services
Azure Virtual Desktop (AVD, formally Windows Virtual Desktop) and/or Windows 365 (aka Windows Virtual Desktop and Cloud PC)
Microsoft Intune, Autopilot & Microsoft Endpoint Manager & SCCM
Microsoft Azure
Windows Server and associated Microsoft on premise technologies
Microsoft SQL Server
Microsoft 365 Security & Compliance including but not limited to: Defender Endpoint, Identity & Office 365, Microsoft Information Protection
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises

Pasig City, Metro Manila
Permanent
Full-time