support Engineer analyst, sap crmGrundfos

Are you ready to join a highly ambitious IT team in a global company? Are you interested to provide professional and global IT support to end users of Grundfos IS business solutions and services (solutions & applications)?
Here, by following the Incident or Request Fulfillment procedures, the IS Supporter Engineer ensures that services related to end users are restored or delivers the requested service within the agreed service levels.
Key Accountabilities and Responsibilities:
Handling Incidents, Requested items, Request for Service, Standard and Normal changes in ServiceNow.
Provide advice and guidance in relation to system functionalities
Professional verbal and written dialogue with end users
Escalate relevant tickets to 2nd level Support/appropriate support group
Ensure that agreed service levels are fulfilled
Participate in projects
Create/Update user guides and internal documentation
Provide proactive support in driving continuous improvement to meet business performance objectives
Required Minimum Qualifications:
Industry, market and business environment
Experience in driving well-defined processes within IT and Support
Ability to participate in work with processes or projects
Ability to participate in a well-defined business process within IT and IT Support
Have 1-2 years of relevant experience before entering level besides formal education
Technical, functional and professional
Experience on SAP CRM Support
Background on SAP SD or CS Support is an advantage
Ability to influence others and follow processes
Experience supporting key business initiatives
Knowledge of best practices and relevant practices, systems in IT and Support
Good communication skills
Willing to work on shifting schedule (8am - 5pm/3pm - 12mn)
Willing to work during holidays
Experience in ServiceNow is a plus
Education, training and certifications
Vocational certificate, Associate's Degree or equivalent work experience
More Information
If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: or on Facebook:
Grundfos is an Equal Opportunity Employer
About Grundfos
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.
Grundfos

Pasig City, Metro Manila
Permanent
Full-time