Supervisor, wfm reportingConcentrix

Job Title: Supervisor, WFM Reporting
Job Description The Supervisor Reporting position is a hybrid role where in on top of people management, he/she is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.
Essential Functions/Core Responsibilities:
Produce ad hoc reports, trending data, and respond to client inquiries
Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
Coordinate the implementation of reporting processes
Develop new reports/graphs, production schedules, and additions/deletions from existing reports
Utilize new data sources for report development
Communicate with project managers to understand client report needs
Produce and verify daily electronic reports using reporting tools
Distribute reports to internal and external clients via e-mail and electronic feeds
Maintain existing reports as well as monthly and year-to-date summaries
Develop trending reports on a request basis
People Management:
- Provides Governance to the team in terms of reporting directions
- Conduct performance review and identify opportunities of improvement
- Attend to administrative things that an employee needs.
- Ensures that there is a one to one coaching session happening monthly.
- Audits report of employees to make sure that we are delivering accurate and timely reports.
Candidate Profile:
Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
Experience with call center business and computer support systems preferred
Knowledge of database technology, including Oracle or familiarity with SQL
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Demonstrated knowledge of reporting solutions
Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Self-starter, sense of urgency, and works well under pressure.
Strong attention to detail.
Sense of professionalism and ability to develop relationships.
Career Framework Role:
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.
Location: PHL Baguio City - TechnoHub A
Language Requirements: English (Required)
Time Type: Full time
Please Note: Job cannot be performed in the state of Colorado, USA.
Concentrix

Baguio, Benguet
Permanent
Full-time