Supervisor i, operations managementRELX

Accountabilities:
Gain good understanding of the business to be able to monitor and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive results
Manage day-to-day operations including queue and staffing management to ensure overall department operations meet service level objectives and metrics i.e., 12 Hour TAT, 10 Report
Proactive and highly motivated with strong performance management skills to ensure employees meet production, accuracy, and efficiency requirements to meet SLAs.
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
Manage and facilitate the corrective action process, partnering with the Manager
Process audit - support annual process audit activities
Operations Standard - support compliance with established processes
Complete other duties as assigned
Qualifications:
Bachelor's degree holder
Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
Strong organizational, prioritization and delegation skills
Proven problem solving and analytical skills
Meticulous and project management skills
No supervisor experience necessary BUT proven success in managing people and performance
RELA 1.0 Graduate is an advantage but not required
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RELX

Iloilo City, Iloilo
Permanent
Full-time