supervisor, Accounts ReceivableVertiv

Job Description:
Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?
Meaningful and Fulfilling Work
Inspiring and Caring Leaders
Global Talent Center
Recharge Your Potential
Responsibilities:
Staff Management and Development * Evaluates individual performance of Team Leaders and conducts performance discussions to keep everyone on track,
Performs regular coaching to enhance the performance of leaders, and staff, and encourage participation in decision making.
Adheres to the regularization, performance appraisal, semi-annual performance review, rewards and recognition and other people related policies and guidelines
Determines Team Leaders and Lead for Disputes their capabilities and improvement areas, and conduct performance reviews of associates as well
Identifies functional /behavioral training & development needs of employees to support team goals and objectives
Completes individual development plans of employees based on the company guidelines and implements agreed training/ development activities
Monitors effectiveness of the development plan and supports employees in the application of learning to the job
Plans, organizes and coordinates team activities to enhance team camaraderie employee engagement
Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process
Operations Management and Functional Expertise * Handling/collecting transactional accounts
Handle escalated accounts when there are issues or disputes that requires further investigation and collaboration with other department
Prepare account reconciliation (when needed).
Ability to suggest Credit Hold
Forecast monthly collection
Ability to do Credit Risk analysis and give recommendations
Cross train with other functions, within AR and Order to cash
Periodic review of resources and re-alignment when needed
Participate and Lead Process Improvement Delivery for the department
Internal Communication * Understands and seeks critical information and data needed by the team
Communicates policies, programs and decisions that affect employees
Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others
Conducts team meetings to address issues and concerns, escalations, improve processes and others
Collaborates and networks with other leads to complete assigned projects and programs
Keeps management informed and updated on matters affecting their team morale and performance
Customer Management * Generates reports based on team deliverables and present to management and counterparts
Escalates specific issues and provides recommendation to customers to address them
Assists direct reports in resolution of escalations on the area of specific support
Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools
Schedules, coordinates, and facilitates customer communication.
Works closely with counterparts/POCs to identify and address loopholes and process gaps.
Support projects related to quality and process improvement and handles tasks to support the objectives of the management
Participates in business conference calls
Requirements:
Bachelor's Degree of any 4-year course
7 year experience with Vertiv Customer service environment or 5-year or more experience in Accounts Receivable
Knowledgeable to Expertise in the use of CPQ, Oracle, Partnerweb, Getpaid, and other Collection and Order Mgt-related tools
Internal business Tools essential in investigating of issues
Knowledgeable in the Order to Cash Cycle Process
Competencies:
Process knowledge and expertise
Customer Focus
Action and Goal Oriented
High Attention to Detail
Ability to coach and mentor direct reports towards achieving personal and common goal
Highly Organized with ability to multi-task
Excellent Interpersonal Relations and Teamwork
Highly motivated and influencing
Vertiv

Manila City, Metro Manila Mandaluyong City, Metro Manila
Permanent
Full-time