Job Description
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Title: Supervising Associate (64)
Department: GDS Risk Management Services (RMS)
Team: Global Security - Security and Travel Intelligence (STIC)
Reporting to: Business Location Leader (RMS Philippines)
Location: Manila, Philippines
About EY:
Ernst & Young is a global leader in assurance, tax, transaction and advisory services. We make a difference by helping our people, our clients and our wider communities achieve potential.
About EY's Global Delivery Services (GDS):
GDS is EY's shared services organization. It consists of multiple service delivery centers from which Client Service and Enablement Services teams operate to deliver a range of support and services to EY. To work with Global Delivery Services is to tap into one of EY's greatest global assets - 40,000 smart, dedicated and incredibly responsive people, based in six countries.
Job summary / Opportunity:
GDS Risk Management Services (RMS) is an internal function within EY, responsible for protecting the organization from the risks that may arise from its professional practice. The team works closely with all parts of the organization to identify and manage risks providing coordinated advice and assistance on independence, conflicts, compliance, regulatory, policy, security issues as well as dealing with claims and any queries regarding ethics. The GDS RMS team enjoys good visibility within the global EY RMS community and has been involved in development of some essential RMS processes. Established in 2007 and now with locations in India, Poland, and the Philippines, the RMS team has been experiencing rapid growth, establishing itself as a Center of Excellence for standardized quality and compliance activities. With a current workforce exceeding 1500+ dedicated professionals, this team collaborates on a global scale, making significant contributions to critical RMS processes.
Working under the direction of the Global Security leadership team and GDS RMS Global Security team, the incumbent would be part of a newly set up Security and Travel Intelligence Center and will support GDS RMS team for overall coordination of Threat and Intelligence monitoring, emergency preparedness and response and business continuity planning activities globally.
Responsibilities and Accountabilities:
The Supervising Associate within RMS-Global Security team would be required to develop subject matter expertise the Global Security disciplines. An individual should be able to continuously add value to assigned processes and develop solutions for situations that may not have been previously documented. Managing the team from Kochi location, networking with the other RMS leaders at the location and providing long term value to stakeholders. Providing regular feedback to the team members and helping them to move the learning curve will be another important aspect of this role.
Client Management:
Building genuine relationship with stakeholders and Region Security leaders.
Actively manage the client's expectation through setting up a robust client management framework
Responsible for addressing & resolving service delivery issues / escalations
People and Operations Management:
Manages performance of team members-from setting goals to assessing performance against goals to providing performance feedback
Manage efficiency and productivity of team members
Work allocation and ensure delivery in agreed timelines
Ensures adherence to work-flow protocol and tools
Coordinates training schedules for new and existing members of the team
Coaches and mentors team members for professional development and recommends training requirements to address perceived gaps
Lead change management
Drive efficiency initiatives for the process and the team
Drive team building activities
Stay abreast of emerging trends and lessons learned. Create and deliver presentations to communicate new developments, updates etc.
Client Management:
Building genuine relationship with stakeholders and Region Security leaders.
Actively manage the client's expectation through setting up a robust client management framework
Responsible for addressing & resolving service delivery issues / escalations
Skills and attributes for success
Provides first point of contact for guidance to the team
Experienced professional whose knowledge has been expanded through exposure to diverse and/or complex situations and who can work independently
Exceptional and proven customer service skills, including responsiveness and commitment to quality. Ability to listen to, and accurately capture others expectations and concerns should be clear and concise when responding to questions
Highly developed project management skills
Teaming attitude and excellent inter-personal and leadership skills
Succinct and structured verbal and written communication skills with proven ability to explain in a crisp, clear and concise manner
Innovative mindset and adaptive to changing technologies
Proficient in MS excel, word and PowerPoint
To qualify for the role, you must have
Bachelor's degree in any discipline
At least 7-8 years of professional experience, out of which some experience should have:
Risk/ Crisis Management, Business Continuity, or Incident Management
Managing reasonably mid-size teams
Candidates with exposure to handling international customers/client interaction would be preferred.
Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
Credible experience working in a fast-moving, client-driven environment
Other Position Requirements:
Candidate should be willing to work in night shifts
Candidate should be willing to work in a flexible week off setup
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Title: Supervising Associate (64)
Department: GDS Risk Management Services (RMS)
Team: Global Security - Security and Travel Intelligence (STIC)
Reporting to: Business Location Leader (RMS Philippines)
Location: Manila, Philippines
About EY:
Ernst & Young is a global leader in assurance, tax, transaction and advisory services. We make a difference by helping our people, our clients and our wider communities achieve potential.
About EY's Global Delivery Services (GDS):
GDS is EY's shared services organization. It consists of multiple service delivery centers from which Client Service and Enablement Services teams operate to deliver a range of support and services to EY. To work with Global Delivery Services is to tap into one of EY's greatest global assets - 40,000 smart, dedicated and incredibly responsive people, based in six countries.
Job summary / Opportunity:
GDS Risk Management Services (RMS) is an internal function within EY, responsible for protecting the organization from the risks that may arise from its professional practice. The team works closely with all parts of the organization to identify and manage risks providing coordinated advice and assistance on independence, conflicts, compliance, regulatory, policy, security issues as well as dealing with claims and any queries regarding ethics. The GDS RMS team enjoys good visibility within the global EY RMS community and has been involved in development of some essential RMS processes. Established in 2007 and now with locations in India, Poland, and the Philippines, the RMS team has been experiencing rapid growth, establishing itself as a Center of Excellence for standardized quality and compliance activities. With a current workforce exceeding 1500+ dedicated professionals, this team collaborates on a global scale, making significant contributions to critical RMS processes.
Working under the direction of the Global Security leadership team and GDS RMS Global Security team, the incumbent would be part of a newly set up Security and Travel Intelligence Center and will support GDS RMS team for overall coordination of Threat and Intelligence monitoring, emergency preparedness and response and business continuity planning activities globally.
Responsibilities and Accountabilities:
The Supervising Associate within RMS-Global Security team would be required to develop subject matter expertise the Global Security disciplines. An individual should be able to continuously add value to assigned processes and develop solutions for situations that may not have been previously documented. Managing the team from Kochi location, networking with the other RMS leaders at the location and providing long term value to stakeholders. Providing regular feedback to the team members and helping them to move the learning curve will be another important aspect of this role.
Client Management:
Building genuine relationship with stakeholders and Region Security leaders.
Actively manage the client's expectation through setting up a robust client management framework
Responsible for addressing & resolving service delivery issues / escalations
People and Operations Management:
Manages performance of team members-from setting goals to assessing performance against goals to providing performance feedback
Manage efficiency and productivity of team members
Work allocation and ensure delivery in agreed timelines
Ensures adherence to work-flow protocol and tools
Coordinates training schedules for new and existing members of the team
Coaches and mentors team members for professional development and recommends training requirements to address perceived gaps
Lead change management
Drive efficiency initiatives for the process and the team
Drive team building activities
Stay abreast of emerging trends and lessons learned. Create and deliver presentations to communicate new developments, updates etc.
Client Management:
Building genuine relationship with stakeholders and Region Security leaders.
Actively manage the client's expectation through setting up a robust client management framework
Responsible for addressing & resolving service delivery issues / escalations
Skills and attributes for success
Provides first point of contact for guidance to the team
Experienced professional whose knowledge has been expanded through exposure to diverse and/or complex situations and who can work independently
Exceptional and proven customer service skills, including responsiveness and commitment to quality. Ability to listen to, and accurately capture others expectations and concerns should be clear and concise when responding to questions
Highly developed project management skills
Teaming attitude and excellent inter-personal and leadership skills
Succinct and structured verbal and written communication skills with proven ability to explain in a crisp, clear and concise manner
Innovative mindset and adaptive to changing technologies
Proficient in MS excel, word and PowerPoint
To qualify for the role, you must have
Bachelor's degree in any discipline
At least 7-8 years of professional experience, out of which some experience should have:
Risk/ Crisis Management, Business Continuity, or Incident Management
Managing reasonably mid-size teams
Candidates with exposure to handling international customers/client interaction would be preferred.
Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
Credible experience working in a fast-moving, client-driven environment
Other Position Requirements:
Candidate should be willing to work in night shifts
Candidate should be willing to work in a flexible week off setup
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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Ernst & Young jobs
Taguig, Metro Manila
Position supervising Associate recruited by the company Ernst & Young at Taguig, Joboko automatically collects the salary of , finds more jobs on Supervising Associate or Ernst & Young company in the links above