subject matter expert ( Network and telecoms)Five9

<\/p>
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.<\/p>
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.<\/p><\/div>
Five9 Subject Matter Expert (Network and Telecoms)<\/strong><\/p>
Principal Duties and Essential Responsibilities:<\/strong><\/span><\/p>
Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environment.<\/li>
Accurately document technical issues, escalations and customer interactions.<\/li>
Updates Knowledge Articles (Internal\/External)<\/li>
Diagnoses problems accurately and works to find appropriate solutions in a timely manner.<\/li>
Partner with Customers to optimize the Five9 call center software solution.<\/li>
Proactively do trend analysis in an attempt to offer preventative solutions and eliminate recurring problems.<\/li>
Will be cognizant of all known service outages and will maintain awareness of all maintenance \/ software product changes that could impact customers.<\/li>
Will work cross functionally in a customer facing capacity, and coordinate with internal organizations with Five9.<\/li>
Troubleshooting lead for highly escalated customers<\/li>
Review of common technical challenges encountered by Support so we can formulate training curriculums<\/li><\/ul>
Minimum Requirements:<\/u><\/strong><\/p>3 + years of related experience in Network and Telecoms<\/li>Deep Knowledge of PBX, ACD, CTI, VoIP and IVR applications. <\/li>Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.)<\/li>Proficient in Windows Operating Systems<\/li>Background on local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems. <\/li>Background in Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, MPLS, QoS, RIP)<\/li>Deep understanding of networking protocols (e.g., SIP, FTP\/SFTP, IPSEC, HSRP, BGP, OSPF, 802.11, EIGRP, WebRTC)<\/li>Troubleshooting experience on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
<\/li>Hands-on experience with monitoring, network diagnostic and network analytics tools<\/li>CCNA or CCNP or equivalent training<\/li>Self-starter possessing excellent time management skills with the ability to manage multiple cases and troubleshooting activities simultaneously. <\/li>Willingness to work varied hours based on business needs. <\/li>Experience working across cultures.
<\/li>Knowledge of contact center operations. <\/li>Experience in technical writing and documentation<\/li>Knowledge of Network troubleshooting skills using various applications such as Wireshark. <\/li><\/ul><\/p>Company Benefits<\/u><\/strong><\/p>Company stocks<\/li>Annual merit increase based on performance<\/li>15% night shift differential pay<\/li>Paid Leave with Cash Conversion<\/li>HMO with free dependents<\/li>Retirement Plan<\/li>Life Insurance<\/li>While on work from home setup: Internet and meal allowance are provided<\/li>Employee Assistance Program for mental and social well-being<\/li>Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th<\/sup> month pay, Solo parent leave, Special leave for women)<\/li><\/ul><\/p>#LI-MB1<\/p>#LI-Hybrid<\/span><\/p>Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are. Five9 is an equal opportunity employer. <\/span><\/p>View our privacy policy .
California residents, view our Privacy Notice here: . <\/span><\/p>-------------------------------------------------------------------------------------------------------------------------------------<\/span><\/p>Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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From":"SEA_MOHQ","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"<\/p>Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. <\/p>We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
<\/p><\/div>Five9 Subject Matter Expert (Network and Telecoms)<\/strong><\/p>Principal Duties and Essential Responsibilities:<\/strong><\/span><\/p>Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environment. <\/li>Accurately document technical issues, escalations and customer interactions. <\/li>Updates Knowledge Articles (Internal\/External)<\/li>Diagnoses problems accurately and works to find appropriate solutions in a timely manner.
<\/li>Partner with Customers to optimize the Five9 call center software solution. <\/li>Proactively do trend analysis in an attempt to offer preventative solutions and eliminate recurring problems. <\/li>Will be cognizant of all known service outages and will maintain awareness of all maintenance \/ software product changes that could impact customers.
<\/li>Will work cross functionally in a customer facing capacity, and coordinate with internal organizations with Five9.<\/li>Troubleshooting lead for highly escalated customers<\/li>Review of common technical challenges encountered by Support so we can formulate training curriculums<\/li><\/ul>Minimum Requirements:<\/u><\/strong><\/p>3 + years of related experience in Network and Telecoms<\/li>Deep Knowledge of PBX, ACD, CTI, VoIP and IVR applications. <\/li>Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.)<\/li>Proficient in Windows Operating Systems<\/li>Background on local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems. <\/li>Background in Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, MPLS, QoS, RIP)<\/li>Deep understanding of networking protocols (e.g., SIP, FTP\/SFTP, IPSEC, HSRP, BGP, OSPF, 802.11, EIGRP, WebRTC)<\/li>Troubleshooting experience on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
<\/li>Hands-on experience with monitoring, network diagnostic and network analytics tools<\/li>CCNA or CCNP or equivalent training<\/li>Self-starter possessing excellent time management skills with the ability to manage multiple cases and troubleshooting activities simultaneously. <\/li>Willingness to work varied hours based on business needs. <\/li>Experience working across cultures.
<\/li>Knowledge of contact center operations. <\/li>Experience in technical writing and documentation<\/li>Knowledge of Network troubleshooting skills using various applications such as Wireshark. <\/li><\/ul><\/p>Company Benefits<\/u><\/strong><\/p>Company stocks<\/li>Annual merit increase based on performance<\/li>15% night shift differential pay<\/li>Paid Leave with Cash Conversion<\/li>HMO with free dependents<\/li>Retirement Plan<\/li>Life Insurance<\/li>While on work from home setup: Internet and meal allowance are provided<\/li>Employee Assistance Program for mental and social well-being<\/li>Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th<\/sup> month pay, Solo parent leave, Special leave for women)<\/li><\/ul><\/p>#LI-MB1<\/p>#LI-Hybrid<\/span><\/p>Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are. Five9 is an equal opportunity employer. <\/span><\/p>View our privacy policy .
California residents, view our Privacy Notice here: . <\/span><\/p>-------------------------------------------------------------------------------------------------------------------------------------<\/span><\/p>Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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From":"SEA_MOHQ","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"Job Description<\/div><\/div> Details: <\/div><\/div><\/p>Who we are<\/span><\/span><\/span><\/strong><\/div>Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. <\/span><\/span><\/span><\/div><\/div>What will you do<\/span><\/span><\/span><\/strong><\/div>Provide remote technical support to end-users and customers via phone, email, chat, or remote desktop tools<\/li>Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, mobile devices, and other peripherals<\/li>Troubleshoot VPN and VDI issues<\/li>Configure and troubleshoot mobile devices & other audio\/ visual equipment<\/li>Assist in the setup and configuration of remote access solutions for clients and employees.
<\/li>Train and educate end-users on basic troubleshooting techniques and self-help tools<\/li>Performs routine system administration tasks according to the training and procedures established within the IT department<\/li>Follow established IT procedures and protocols to ensure the security and integrity of user data and systems. <\/li>Communicate technical information to non-technical audiences<\/li>Collaborate with other IT team members to identify recurring technical issues and suggest process improvements. <\/li>Follow appropriate KB articles<\/li>Create knowledge documentation when needed<\/li>Collaborate with colleagues to create to update support documentation and knowledge base articles<\/li>Manage workload via ticketing software<\/li>Prioritize and complete work in a group and independently with minimal supervision<\/li>Subject matter expert for the team<\/li>Participate in the mentoring of new hires<\/li>Participate in regular team meetings and knowledge-sharing sessions to improve technical skills.
<\/li>Other duties as assigned<\/li><\/ul><\/div>What do you need to succeed<\/span><\/span><\/span><\/strong><\/div>1 year experience as a Remote Technical Support (RTS) technician or onsite Field Services technician<\/li>Excellent troubleshooting capability<\/li>Experience with Microsoft Office\/ Office 365 suite<\/li>Demonstrate a high level of professionalism and strong personal interaction skills<\/li>Ability to maintain composure while handling challenging, dynamic, rapid-response support<\/li>High School Diploma or equivalent<\/li>Ability to pass standard panel drug screening and background check<\/li>Shift flexibility and schedule adherence are required for the position<\/li><\/ul><\/div>What you'll get<\/span><\/span><\/span><\/strong><\/div>Work with brilliant minds, often within a global capacity<\/span><\/span><\/span><\/li>Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more<\/span><\/span><\/span><\/li>Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well. <\/span><\/span><\/span><\/li><\/ul><\/div>Why we're different<\/span><\/span><\/span><\/strong><\/div>Brazilian and privately owned company<\/span><\/span><\/span><\/li>Agility, flexibility, and innovation are in our DNA<\/span><\/span><\/span><\/li>Flat organizational structure which enables faster communication and decision making<\/span><\/span><\/span><\/li><\/ul><\/div>Take a look for yourself<\/span><\/span><\/span><\/strong><\/div>Here's one of our own, talking about the culture, space and growth opportunities: <\/span><\/span><\/span><\/div><\/div><\/td><\/tr><\/tbody><\/table><\/div><\/div><\/section><\/section>Job Requirements<\/div><\/div><\/section> Details: <\/div><\/div><\/p>1 year experience as a Remote Technical Support (RTS) technician or onsite Field Services technician<\/li>Excellent troubleshooting capability<\/li>Experience with Microsoft Office\/ Office 365 suite<\/li>Demonstrate a high level of professionalism and strong personal interaction skills<\/li>Ability to maintain composure while handling challenging, dynamic, rapid-response support<\/li>High School Diploma or equivalent<\/li>Ability to pass standard panel drug screening and background check<\/li>Adhere to assigned shift schedule in Australian business hours<\/li><\/ul><\/div><\/div><\/section> Pay Range: <\/div>Based on Experience<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","title":"Deskside Technician II","site
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<\/li><\/ul><\/p>Main activities:<\/strong><\/p>Monitoring, analysis and management of the performance of specified Networks and\/or services and ensuring the restoration of faults within agreed time frames and to internal quality standards. <\/li>Incident Management coordination activity for upstream provider faults. <\/li>Process improvement focusing on tools, hardware and software used by the MSG.Ongoing maintenance of systems under management.
<\/li>Ensuring system availability to end-users and providing root cause analysis and mitigation to minimise the impact of network faults, equipment outages and congestion. <\/li>Liaising with other Carrier's Fault Management Centres and other technical groups within the organisation regarding real time reporting, long term faults and ongoing improvements and enhancements to Network Management Systems<\/li>Coordinating and supervising changes and outages to customer environments ensuring all work is implemented subject to the Company's Change Management Guidelines<\/li><\/ul><\/div><\/div><\/div>Position requirements:<\/div><\/p>6 years minimum experience<\/strong> in IT, concentrating on network engineering <\/li>Hold current CCNP or higher-level certification(s) in Routing & Switching or Security<\/strong><\/li> Strong Product skills with Cisco, Palo Alto, Meraki, FortiNet, and Cisco ASA<\/strong><\/li> Expert or high-level skill and operational experience in these key technologies: o Telco\/ISP WAN services such as Ethernet, Fibre, DSL, VDSL and Copper<\/strong><\/p> o Firewall Security and<\/p> o Protocols such as iBGP, eBGP, OSPF, EIGRP, DMVPN & IPSEC. <\/strong><\/p><\/li> Demonstrable time management skills, exemplary communication skills and ability to self-manage <\/li> Familiarity with Project and Change Management methodologies <\/li> Ability to communicate appropriately with client technical and executive staff and <\/li> Ability to provide accurate estimation in budget or schedule <\/li><\/ul><\/div><\/div><\/div><\/div><\/footer><\/div><\/div><\/div>","title":"Network Engineer","site
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We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000happy employees over the years. We invite you to navigate our site to get to know who we are , to see what sets us apart in culture and thinking.
Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story. ","total
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<\/p><\/p>Inviting applications for the role of Network Engineer <\/strong><\/p><\/p>In this role, you will lead and own the technical delivery of IT network projects. You will be responsible for designing, planning, and driving approved projects to improve and\/or add to the IT landscape <\/p><\/p>Your role will function as an overlay of existing technical and domain experts and bring value through disciplined sales pursuit and solution management skills. <\/p>You will be expected to be focused on specific business industry's realities and pain points and know how to solve these using analytics and technology.
<\/p><\/p>Responsibilities<\/strong><\/p>Work on RFP's, RFx to provide network solutions & pricing<\/li>Enterprise network design and implementation<\/li>Cloud network design and implementation [AWS, Azure, Google]<\/li>Technical point of contact with different stakeholders - Solutions team, project managers, customer's technical teams and internal technical teams<\/li>Understand business requirement, define & validate project scope and SOW<\/li>New technology market study, its evaluation, vendor\/product comparison<\/li>Conduct PoC of new products\/solutions, production implementation<\/li>Vendor management<\/li>Lead mid to large network infra migration projects [including cloud migrations]<\/li>Change management, problem management<\/li>Support and guide peers, training, knowledge transfer<\/li>Network solution documentation, architecture diagrams, presentation<\/li>Identify risk and improvement opportunities and work on mitigation<\/li><\/ul><\/p>Minimum qualifications<\/strong><\/p>Bachelor's degree in [B.E, B.Tech, Computer Science or equivalent]<\/li>Solid knowledge of network principles (routing, switching, security) and practices<\/li>Experience on routers, firewalls and switches and usage of network tools monitoring<\/li>Hand on experience in network design: LAN, WAN, Internet, MPLS, IPSEC, SDWAN<\/li>Hands on experience in cloud network design and migration [AWS, Azure, Google]<\/li>Relevant work experience (7 + years)<\/li><\/ul><\/p>Preferred qualifications<\/strong><\/p>Cisco certification CCNA \/ CCNP<\/li>AWS, Azure cloud certification<\/li>Firewall certifications, Cisco\/PA<\/li>Previous experience in a multinational company would be an advantage<\/li>Prior significant exposure to top management interactions both internally and externally<\/li><\/ul><\/p>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military\/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. <\/strong> Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com.
Follow us on Twitter, Facebook, LinkedIn, and YouTube. <\/p><\/div>","title":"Network Engineer | Hybrid Set Up | Alabang","site
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To provide support on TCP protocol, HTTP, DNS, etc., Priority for those who possess CCNA certification. \t
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Basic knowledge of network troubleshooting skills. \t
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Good analytical and problem-solving skills. \t
Good verbal and written English communication skills. \t
Customer-oriented. \t
Proactive and capable of self-direction and self-motivation De Guzman Robi Anne <\/b>Senior HR Specialist - Solidleisure Solutions Robianne.dg(atsign)solidleisure.com ","title":"IT Operations Support Specialist Onsite Role in Pasig City with 24 by 7 support required","site
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CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC\/Laptop. Ability to use the office when there are Internet or power issues.
Pop in and have a coffee with teammates. <\/span><\/p>As a <\/span>Tier 1 NOC Technician<\/strong>, you will be responsible for providing technical support to customers and resolving their technical issues related to networking, communication, and IT infrastructure. You will work in a fast-paced environment, collaborating with a team of professionals to ensure the smooth operation of network and communication systems.
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<\/span><\/li>Remotely troubleshoot and configure WAN equipment including routers, firewalls, switches, and load balancers from various vendors. <\/span><\/li>Engage, escalate, and work with carriers and other 3rd parties when needed as part of service restoral. <\/span><\/li>Participate on incident command bridges, hypercare, and major incidents when required.
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