strategy and Project Management associateMeralco

WORK SITE: Pasig City
Job Summary:
The Strategy and Project Management Associate is responsible for the coordination and communication of maintenance activities of customer relationship management systems at a program level to ensure that defects are addressed, technical performance is within standards, and system is available 24/7.
Manages the enhancements through planned releases ensuring that the system and platform are optimized and fully utilized.
Manages the interfaces with other systems, such as CMS, ADMS, EAM, etc. enabling functionalities to the customer-facing systems (portal and non-portal channels).
Serve as gate for the inclusion of changes to the platform ensuring that technical and functional risks have been considered, addressed, or accepted by stakeholders.
Interfaces and manages the relationship with the system and platform provider, including other support systems, along with ICT and Procurement ensuring that the client-supplier relationship is synergetic, collaborative, and mutually beneficial.
Performs the management on the licenses and other commercial agreements with the platform provider.
Manages the value realization component of the system and platform as a program ensuring that the quantitative and qualitative benefits outweigh the commercials of maintaining and enhancing the system and platform in the long-term.
Performs the management of program artifacts (as assets) including technical architecture, data models, and commercial agreements.
Qualifications:
Graduate of Bachelor of Science in Management Engineering, Management of Information Systems, Management in Communications Technology or Management
With at least 1-year experience in the management of an on-cloud CRM platform, knowledgeable in Salesforce on-cloud solutions is a plus
With at least 2-year experience in the implementation of technology projects and platform deployments for customer-facing systems in the capacity of a project manager or workstream lead
Good understanding of Project Management processes, methods and Agile best practices, certification in project management is a plus
Familiar with Software Development Life Cycle (SDLC), technical architecture and data models
With experience working in a customer service-oriented environment
Category
Meralco

Pasig City, Metro Manila
Permanent
Full-time