Store Manager rimowa phharlan + holden

Who we are:As the official distributor of Rimowa in the Philippines, we are a part of a global organization with years of retail experience and expertise in high-quality products targeted towards customers with an elevated sense of taste and style.What you will do:Sales
Achieve 100% of the Store Sales Target
Uphold excellent customer service in store
Selling & Customer Service: Know and execute the procedures and guidelines related to sales transactions, discounts, wrapping, exchanges, gift cards, and customer support.
Know and execute guidelines for Client Care Roles which include managing warranty coverage, repair processes, assessments, and customer communications.
Staff Management
Monitor the progress of staff and gives regular feedback using Daily Tracker, Client Engagement Tracker, Monthly Milestone, and Performance Appraisal.
Conduct Onboarding and monthly Performance Evaluation for newly hired employees
Conduct Performance Appraisal forms every Q2 and Q3 for L1 -L2 regular employees
Inventory Management and Visual Merchandising
Ensure proper inventory in store.
Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales.
Present merchandise in a manner consistent with Rimowa standards, to maximize sales and merchandise turnover in line with visual merchandising guidelines
Boutique Excellence
Implement and follow presentation guidelines, including grooming, to project Rimowa image
Maintain the highest standard of housekeeping both on and off the sales floor at all times.
Oversee daily reconciliation of petty cash, cash fund and sales reports to the head of finance and Retail Manager
Communication and Reporting
In charge of in-store communication between all stores, Customer Care, and warehouse.
Provide all due reporting in a timely manner (Weekly submission of Employee Tracker due every Monday; Monthly submission of Monthly Milestone due every 4th day of the month)
In charge of Briefings and Escalations
Bachelor's degree in Business Management, Marketing, or any related field.
Minimum of 3 years of retail experience, with at least 1 year in a Store Manager or Assistant Manager role, preferably in luxury, premium, or lifestyle retail.
Proven track record of meeting or exceeding sales targets and managing store operations end-to-end.
Mid-Senior Level / Manager Sales and Marketing Food / Beverages 1 opening Bachelor's degree graduateAt harlan + holden, we are in the business of saving people's time. We take pride in our passion for excellence in offering a unique store ambiance and coffee experience. Our commitment to high standards and a supportive work environment makes us a leader in specialty coffee. Join us in crafting exceptional coffee and building lasting connections with our customers.
Kalibrr

Cebu City, Cebu
Permanent
Full-time