store manager job at Watsons Personal Care stores (phils.), inc. in sorsogon city | workbankWatsons Personal Care Stores (Phils.), Inc.

BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia
ROLE PURPOSE:
Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.
This role focuses on:
Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
Performing necessary functions for all digitally enabled services
Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
Monitoring of store's controllable expenses and recommends cost efficiency measures to increase productivity & profitability
Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees
Success will depend on
Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
Agility to all online + offline initiatives and can provide insights on its developments
Ability to monitor and evaluate implementation of service delivery standards- both online & offline
Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
Ability to analyze store profitability and implement cost optimization measures to maximize productivity
Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
Ability to benchmark retail practices and relationship building with mall partners and affiliates
Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.
WHAT WE LOOK FOR:
Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or equivalent.
Required skill(s): leadership, management, retail, customer service and relationship management, cashiering, Sales.
At least 5 year(s) of working experience in the related field is required for this position
Applicants must be willing to be assigned at WATSONS Sorsogon.
Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.
1 Full-Time position(s) available.
PERKS & BENEFITS
Opportunities for career progression
Paid vacation and sick leaves
Annual Bonus
Gratuity Pay and Retirement Plan
Health Insurance
Sales Incentives
Probationary position and direct hire employment
Service Loyalty Award
Workbank

Sorsogon City, Sorsogon
₱25,000-30,000 per month
Permanent
Full-time