sr. workforce Management analystClearSource

Create and execute forecasting and demand planning models independently
Execute real-time management processes
Analyzing critical data points (volume vs. resource capacity) to ensure we are best maintaining our Service Level Agreements
Maintain and run daily/weekly scheduling tasks
Measure the results of executed strategies to determine their efficacy
Calculate staffing requirements by interval, for day, week, month
Deliver WFM-related insights and readouts of specific outcomes
Identify and analyze customer resource requirements and dependencies and address gaps
Collaborate and communicate with Operations Team to ensure alignment on plans
Excellent management of all WFM KPIs such as forecast variance, AHT, SVL and productivity
Requirements
A minimum of 2 years of WFM or related experience
At least 2 years in college
Strong written and verbal communication skills
Exceptional Excel based analytical skills
Demonstrated critical thinking skills
Experience with WFM platforms
Benefits
Private Health Insurance
Training & Development
Temporary remote work set-up
Device provided
Growth and development
HMO from 1st day of employment (with 2 dependents upon regularization)
Group life insurance
Night differential
ClearSource

Pasig City, Metro Manila
Permanent
Full-time