sr SYSTEMS ADMINISTRATORIntrado

Job Description For this opening we will consider candidates from the following locations: MAKATI CITY, PH |
MAJOR JOB ACCOUNTABILITIES
System Design - Provide system design services which meet and exceed end user (e.g., client, internal customer, etc.) needs, ensuring adherence to departmental policies and procedures
Coordinate and define system requirements (e.g., design, configure, install, etc.) to include consulting with end users to determine the scope and objectives of proposed system configurations
Oversee the timely and accurate analysis of end user requirements, evaluating if system configuration is possible with existing resources and managing end user expectations to keep them at a realistic level
Develop and implement system back up and recovery plans to maintain reliable system
Develop detailed implementation plans to accommodate system growth, security, and enhancements by maximizing functionality of system equipment (e.g., routers, bridges, gateways, switches, etc.)
Monitor system implementation, providing support in an timely and accurate manner; know and support approved corporate and departmental policies relating to business procedures, philosophies and conduct
Design system performance reports, detailing system status for management in an accurate and timely manner
Technical Research and Analysis - Analyze data traffic patterns within system infrastructure, detecting operational problems and recommending improvements to ensure optimal performance
Proactively identify symptoms and instabilities in a timely and accurate manner to include performing analysis, capacity planning, and testing for organizations environment
Make recommendations to management on enhancements to system that will improve the quality and reliability of the systems performance
Provide recommendations of the most cost-effective solution to management, including all cost, procedural, and contractual considerations necessary to make decisions
Provide written documentation to support the recommendation and benefits of implementing new technology
Keep up-to-date on industry trends and methodologies for incorporation into the Company's system infrastructure
Provide timely and accurate executive level reports on research conducted and pertinent results to assess the services levels West provides
System Administration - Perform analysis of system needs, implementing necessary additions or changes to the database that control the accessibility and usability of all system servers
Ensure optimal system performance by contributing to the design of system architecture, integration, and installation
Recommend server hardware and/or software required for system enhancement, while maintaining an environment that provides constant server up time and acceptable server performance
Monitor data back up for all servers (e.g., Novell, NetWare, Microsoft Windows NT servers,
etc.), ensuring lost data and/or server disaster can quickly be recovered with minimal impact on staff operations and production
Prepare reports for management in an accurate and timely manner, outlining system status
(e.g., types, amount of, and usage of system traffic, server processor utilization, memory utilization, and general server performance, etc), making recommendations for enhancements based on report data
Proactively ensure proper security measures are in place for all assigned server components as established by departmental policies and procedures, to include adding and deleting system users in a timely and accurate manner
Research ways to improve security either through additional equipment purchases or software package installation
Provide system security by checking files and directories for access, checking password changes, and restricting access by outside users on the platform or system
Configure system security via file permissions, host trusting, etc
System Installation and Maintenance - As necessary, install, configure and test all system server equipment (e.g., hardware, software, peripherals, system nodes, terminals, wiring, etc.), formatting servers to support continuous operation, to include working with customer specifications to define new servers for end users applications
Continually monitor and review server performance, stability, and architecture, ensuring optimal performance of system components and services to include testing systems on scheduled basis
Monitor system operations, performing system troubleshooting to isolate and diagnose system problems
Coordinate repair of system problems and outages through use of test and diagnostic equipment, ensuring system schedule, backup plan, and down time is communicated to system users
Remove and/or replace defective equipment as needed
Evaluate system requirements and capabilities, making recommendations for improvements on existing servers to support growth and new applications, coordinating with appropriate staff and vendors to plan and execute upgrade
Staff Assistance - Provide assistance to assigned co-workers, providing support and answering questions as necessary, ensuring functions are efficiently performed and paperwork is processed in a quality-oriented manner, adhering to corporate and departmental policies and procedures
Provide direction to assigned staff, assisting with initial orientation to the department and task completion, as requested
As necessary, provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner
Assist staff in striving to ensure highest level of quality, responsive service possible is provided
May be required to support supervisor in responding to inquires and conducting research and analysis
Problem Resolution - Participate in the activities involved in the quality resolution of system issues or concerns, following through to completion and communicating resolution results to end user
Strive to enhance the department's relationship with customers ensuring the highest quality service possible is provided
Proactively communicate constructive feedback to management, identifying any obstacles to achieving goals
Escalate to supervisor any situation outside the employee's control that could adversely impact the services provided
Regularly review feedback concerning overall service provided with supervisor to determine recurring problems and recommend improvements aimed at reducing future occurrences
Implement system changes at the direction of supervisor
Respond to 24-hour/7-day-per-week service needs as required
Project Coordination - Coordinate and participate in activities associated with assigned projects, following the project from beginning to end, ensuring the project continually supports the attainment of corporate goals and is completed in a timely, accurate, and quality manner, striving to meet and exceed expectations
Meet with end user to determine the project scope, providing direction and technical support during all project stages or in a specific area as assigned
May prepare a project calendar, discussing established timeframes with end users and update calendar throughout the project, ensuring all timelines are met and project is completed as scheduled
Continuously monitor daily tasks and project assignments in progress ensuring project schedule is being met and schedule changes are addressed in a timely and accurate manner
Analyze and prepare project information and present recommendations and analysis to department management for review
Create and maintain project files that are well documented and efficiently organized, ensuring files include documentation for each phase of the project which may include project calendar and support documentation detailing project activities, results, implementation, technical reference guide, users guide, etc.
As required, complete report at project completion to document if all milestones and objectives were met; provide management with status reports throughout assigned coding projects detailing project status and timeline
Team Interfaces - Establish and maintain a professional relationship with team members and department contacts
Cooperate with team members to meet goals or complete tasks
Escalate work flow and communication issues to supervisor
Treat all internal/external customers and team members with dignity/respect
Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
*The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
*Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
*Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
MINIMUM QUALIFICATIONS
Linux (Redhat ver. 5 and up), Windows (ver. 2008 and up), Cloud/VM server (VMware / RaskSpace), IBM AIX, 2-4 years in system administrator role
Monitoring: SCOM (2007/2016) / Nagios / BigBrother
Active Directory, Putty, VisionApp/RDP
- Familiar with basic Linux/Windows principles and commands, file manipulations and file editor
- Performing OS & application patches and upgrades
- Monitoring and maintaining system performance
- Troubleshooting server and application issues
Rotating schedule between morning and mid shift. Can work during weekends and holidays. Must be flexible working on Graveyard and do on call as well.
Intrado

Metro Manila
Permanent
Full-time