sr specialist - Talent Acquisition operations, special services internal transfer and payment processingJPMorgan Chase

Job Description:
As a TAOps Special Service Team Member you will be responsible for processing the progression of internal hires to their new roles as well as supporting recruiters in the process of submitting recruiting expenses for payments to our hiring vendors and reimbursements for eligible candidates. It is our goal to provide exceptional service to our new hires through their journey, allowing them to focus on joining the Firm successfully.
Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and Talent Acquisition Operations (TAOps). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.
Talent Acquisition Operations (TAOps) is a best-in-class, Talent Acquisition organization of over 800 people, servicing the entire population of JPMC, currently totaling over 260,000 employees worldwide, in over 60 countries. Talent Acquisition provides vital services in the areas of Payroll, HR Call Center (ASKHR), Employee On & Off Boarding, Data Management, Benefits Administration and Project Management. Talent Acquisition supports the firm in achieving its strategic priorities by leveraging its core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people.
As a TAOps Special Service Team Member for JPMorgan Chase, you will deliver a superior new hire experience by providing a high level of customer service and maintaining quality throughout the process of the internal hiring progression as well as the processing of both invoice payments and candidate reimbursement.
Responsibilities
· Involved on several process that includes Recruiting Payment processing and Internal Employee hiring movement.
· Actively work and maintain SharePoint sites and mail boxes used for Internal Transfer and Payment process intake process
· Partner as needed with the Hiring Managers, Recruiters, case managers to support the Internal Transfer process and Payment services
· Work with appropriate staff to ensure all internal Hires are processed within the acceptable SLA
Knowledge and Skills Requirements:
· An enthusiastic, proactive and dedicated individual, who is organized and can manage competing priorities
· Need to have a collaborative approach, and deal confidently with people at all levels in the organization
· Team Player, self-starter and the ability to work independently and has the capacity to build good working relationships with cross functional/geographical teams
· Strong attention to detail, strong follow through and results oriented
· Creativity and the ability to generate new ideas
Key Performance Areas
· Processing & validating client onboarding information
· Risk aware & Control orientated with an appreciation of control and quality
· Gain end to end knowledge of the process and, as a SME, assist the team in resolving escalations
· Handling miscellaneous requests related to the process & assists team with research & investigation
· Ability to review the SOPs of the process & incorporate the necessary changes/updates as required Updating process related information (e.g. Procedural changes, Errors, MIS reports). Sharing the updates/changes made effectively with the team.
· Effective transfer of knowledge & new learnings encountered in the process
· Ensure adherence to operational procedures to complete tasks in an accurate and timely manner
· Maintain optimal Productivity & Accuracy levels as defined for the process.
· Ensure timely follow-ups on the pending/ageing requests.
· Ensure that all requests are completed before cutoff and there is no SLA misses.
· Effectively communicate with senior leadership.
Qualifications:
· Minimum of 1 year Operations experience in a US Customer Service or Technical Support role, or equivalent experience in any HR facet (i.e. GES, Recruitment, etc.) required
· Strong stakeholder management background managing clients across different job levels, a preference
· This role requires meticulous attention to detail
· Be customer service-oriented with strong interpersonal skills
· Be able to multi-task in an organized manner
· Be able to work under pressure and handle high volumes meeting deadlines
· Tech Acumen
· Have strong presentation, verbal and written communication
· Be self-motivated
· Ability to perform Research & Investigation
· Be comfortable with and able to quickly adapt to change
· Proficiency with MS Word, Excel, PowerPoint, SharePoint and Internet are required
· Have strong attention to detail, strong follow through and results oriented
· Creativity and the ability to generate new ideas
· Demonstrated ability to work in a virtual team environment
· Amenable to working on NAMR schedule as core hours and flexible to accommodate changes in schedule (i.e. different timezone), as business needs.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.
JPMorgan Chase

Metro Manila
Permanent
Full-time