Accurate and timely(daily) verification, processing and balancing of daily monetary processes
Support the implementation of key client/business initiatives that affect Payment Services processes.
Maintain a thorough understanding of all business processes, transaction flows, key systems and sources which impact Payment Services.
Support Payment Services Leader with initiatives and goals, targeting process and productivity improvements.
Bachelor's degree in any discipline
Minimum 3 years of working experience on FDR, Workstation & IMS
Experience on Vision plus application will be added advantage.
Should have hands on experience in MS Office (Excel, Power Point, Word etc.)
Excellent communication skills - both oral and written.
Ability to manage multiple & varied priorities
Knowledge of Financial systems (Oracle GL, OFDW)
Working experience on Payment Returns/Research, Suspense Payments & Bank Advice
Previous experience working with Genpact/Outside Vendor
Prior experience with FDR & Vision Plus receivable systems
Prior experience in Payment Services within Synchrony Financial
Experience with TRECS account reconciliation system
Ability to execute in a fluctuating environment
Excellent analytical and problem-solving skills
Personal Computer proficiency (software: MS Office preferred)
Excellent organizational and follow up skills
Demonstrated interpersonal and relationship building skills
Demonstrated commitment to quality and customer service
Excellent communication skills - both oral & written
Ability to lead small projects to completion
Attention to detail
Duties and Responsibilities
Process monetary transactions in servicing systems or proprietary banking systems accurately and within stated CTQ's
Direct involvement with trailing activity as it relates to De-conversions/Conversions
Support the reconciliation process as required
Responsible for participating in process improvement projects related to the Payment Services department and other general accounting functions
Maintain accounting clearing and charge-off standards of uncleared items. Complete Journal Entries as assigned
Document process flows, procedures, and job aids.
Communicate to managers & fellow associates any exceptions that are unusual in nature, items not cleared timely per clearing and charge-off standards, mis-posted items, etc.
Perform other duties and/or special projects as assigned
Prepare dashboard on a weekly basis and helping manager in preparing PPT for other process related meetings or gatherings.
Do Payment Research using various tools and provide possible solutions to fix the issues rather than just depending on functional manager for solutions
Understand the impact of the decision made on Payment Research.
Perform other duties and/or special projects as assigned.
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