sr. specialist, customer Order ManagementCardinal Health

Job Description
What Sr. Billing Analyst contributes to Cardinal Health
Sr Billing Analyst is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer pricing, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment.
Qualifications
Bachelor's degree required
U.S. customer relationship management experience, preferred
Intermediate analytical, problem solving, critical thinking and proactive investigative skills
Strong communication skills (verbal & written)
Ability to follow SOPs and be detail oriented
Intermediate Excel and Outlook skills
Basic SQL knowledge - ability to run and modify queries (required)
Ability to work in a collaborative environment and train and coach others
Ability to handle a fast-paced transactional environment
3+ years experience in transportation or carrier experience highly desired
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Job Responsibilities and accountabilities
Validate s accuracy of the freight charges
Research unmatched customer shipment transactions to identify appropriate PO# and/or cost center allocation detail, for transaction to be invoiced to customer
Research exception lines - Identify and root cause customer specific behaviors
Develop solution(s) to fix issue(s)
Participate in daily/weekly billing team meetings to review metrics, open issues etc.
Demonstrates knowledge of financial processes, systems, controls, and work streams.
Possesses understanding of service level goals and objectives when providing customer support.
Demonstrates ability to respond to non-standard requests from vendors and customers.
Possesses strong organizational skills and prioritizes getting the right things done.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.