sr snow ADMINISTRATORIntrado

Job Description For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |
The Platform Team consists of developers, administrators, analysts, scrum masters, and product and process owners. Together they share these responsibilities:
Vendor management
Manage platform demand & backlog
Solution consulting and architecture
Configuration, system administration, integrations, data migration, support
Mentoring, training, process / tool adoption, metrics
Oversee platform process governance, implementation, execution, adoption, performance and maturity
What is the day to day core focus of the position?
We are seeking an engineer for the day-to-day execution of Application Administration/Development responsibilities of the Service Now Platform. The primary objectives of this position are troubleshooting, code fix, developing automation, maintenance, code deployment, and performance tuning for multiple ServiceNow applications, including Production and other sub-prod environments.
Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
Assists in the maintenance and administration of user-profiles including groups and role management
Develops procedures and scripts for monitoring and automation of manual processes
Engage with product engineering and support teams to troubleshoot issues and any planned activities
Follow ITSM processes for Incident, Request and Change management process
Maintain system documentation for configuration and troubleshooting of known issues
Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
Come-up with best practices for Admin operations and enhancements based on lessons learned
Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
Co-ordinates and executes Go-Live activities
Follows SOX controls and helps collect data for periodic review
Support requirement during off-hours and weekend support, when required
Qualifications
Education
Bachelor's Degree or Higher, preferably in Computer Science, Information Systems, or related field
ServiceNow Administrator Certification preferred
3+ years of experience with ServiceNow
Technical
Working knowledge in ServiceNow Configuration Management, ServiceNow System Administration, and/or Business Process Modeling (BPM)
Expertise with JavaScript, HTML, CSS, Jelly, HTTP, XML
Expertise in REST, SOAP services, etc
ITIL Foundation or Advanced Certification
Working Knowledge of MYSQL databases
Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude
ABOUT US
Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.
ABOUT THE TEAM
Intrado's Traditional Conferencing division provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe. These solutions allow talk, share and meet in real-time and enable businesses to reach any audience, anywhere at any time from one place.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado

Makati City, Metro Manila
Permanent
Full-time