sr. professional - Global mobility servicingJPMorgan Chase

Job Description:
ED&SE Global Mobility Servicing - Sr. Professional
As a Global Mobility Servicing - Sr. Professional, you will be responsible for delivering a best in class simplified, personalized, and digitized employee experience through superior service and operational excellence. Your responsibility includes, but is not limited to, managing domestic moves, relocation and repatriation case intake, and front-line handling of all Global Mobility-related queries. Case intake will include Global Mobility costings and initiations for both international and domestic transfers/assignments, and end of assignments for APAC, UK, NAMR, and LATAM. You will be required to adhere to established processes and guidelines in support of Global Mobility clients and partners, including managers, employees, and HR teams. As part of your daily duties, you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, taking ownership, and accuracy of work while maintaining a high-quality standard and ensuring data integrity. You will be accountable for providing a seamless, end-to-end positive experience with every interaction.
Essential Responsibilities:
Costings: work with managers and HR partners to enter and finalize all Initiation and End of Assignment costings in AssignmentPro, including providing advisory guidance on package options as well as Position Management support
Domestic Relocation: manage APAC domestic moves for employees moving within their own country and provide advisory support
Query handling: respond to Global Mobility-related queries, including escalating cases to Global Mobility Advisors where needed
Follow all established processes, policies, company guidelines, and regulations
Complete HR related transactions/activities adhering to company policy and guidelines
Meet service level, quality, and productivity metrics
External Qualifications:
Bachelor's degree holder required
Minimum three years of total work experience within Global Mobility, or any related role, required
Strong stakeholder management experience is required
In depth experience handling transactional or back office tasks a must
Must be available to work Monday through Friday with core hours 9:00 am PHT to 6:00 pm PHT, but flexible to adjust as business needs (Must be available to work overtime and weekends as needed), and onsite in BGC
The successful candidate should have:
Very strong verbal and written communication skills
Ability to communicate across different levels including executive clients
Customer-obsessed mindset
Ability to multi-task in a fast-paced environment and meet deadlines
Ability to work under pressure and handle high volumes
Possess strong analytical and interpersonal skills
Ability to work independently, identify, and resolve issues
Possess strong organizational skills with attention to detail
Can effectively work on highly detailed administrative tasks and deliver within SLA
Comfortable with and able to quickly adapt to change
Works with others collaboratively to integrate ideas and achieve common goals
Proficiency with MS Office applications
Strong desire to be part of a high performing team with upward mobility potential
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
JPMorgan Chase

Metro Manila
Permanent
Full-time