sr client SERVICEs analystIntrado

Sr. Client Services Analyst
Philippines - Makati City
The Website Service Manager is an individual contributor role that serves as a subject matter expert for Intrado's web hosting products. Through regular client dialog, he/she builds relationships with clients that allow him/her to understand each client's individual needs, workflow and provides specialized consultative service. The Website Service Manager responds to a wide variety of inquiries, including but not limited to document posting requests, product functionality, technical questions, and industry best practices consultation.
Responsibilities:
Acts as the primary point of contact for web hosting requests for assigned client portfolio;
Works closely with Product Specialists and Sales Executives to provide web hosting product support for assigned clients;
Maintains/updates the content and/or code of client websites, and provides flawless execution of web hosting client requests;
Educates and trains clients on new product features, enhancements, and industry best practices;
Conducts proactive client outreach around web hosting campaigns, as assigned by management;
Documents and tracks all client interactions within Intrado's CRM system;
Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries;
Participates on department wide initiatives;
Prepares for and participates in Service Account Reviews;
Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates.
Requirements:
BS/BA required, with three to five (3-5) years of experience in a client facing/service role;
Basic knowledge in HTML preferred;
Previous experience with web-based CMS tools;
General understanding of the Investor Relations and corporate services space;
Experience working with paying clients as part of a pooled service, or an individually assigned portfolio of corporate accounts as an Account Manager is an advantage;
Superior attention to detail while managing multiple concurrent tasks;
Strong problem-solving skills;
Strong client engagement skills, including the ability to build and manage client relationships through email or phone;
Proven track record working directly with clients, providing a high level of customer service;
Strong active listening and English communication skills;
Positive attitude and deep customer service orientation - fundamentals include being friendly and engaging, professional, reliable, responsive, and proactive;
Must be willing to work US hours, has reliable internet connection at home, if needed to work remotely.
This is a permanent full-time position (night shift) located in Makati City, Philippines. Desired start date is as soon as possible. Applications with resume attachments will be prioritized.
Qualifications
Sr. Client Services Analyst
Philippines - Makati City
The Website Service Manager is an individual contributor role that serves as a subject matter expert for Intrado's web hosting products. Through regular client dialog, he/she builds relationships with clients that allow him/her to understand each client's individual needs, workflow and provides specialized consultative service. The Website Service Manager responds to a wide variety of inquiries, including but not limited to document posting requests, product functionality, technical questions, and industry best practices consultation.
Responsibilities:
Acts as the primary point of contact for web hosting requests for assigned client portfolio;
Works closely with Product Specialists and Sales Executives to provide web hosting product support for assigned clients;
Maintains/updates the content and/or code of client websites, and provides flawless execution of web hosting client requests;
Educates and trains clients on new product features, enhancements, and industry best practices;
Conducts proactive client outreach around web hosting campaigns, as assigned by management;
Documents and tracks all client interactions within Intrado's CRM system;
Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries;
Participates on department wide initiatives;
Prepares for and participates in Service Account Reviews;
Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates.
Requirements:
BS/BA required, with three to five (3-5) years of experience in a client facing/service role;
Basic knowledge in HTML preferred;
Previous experience with web-based CMS tools;
General understanding of the Investor Relations and corporate services space;
Experience working with paying clients as part of a pooled service, or an individually assigned portfolio of corporate accounts as an Account Manager is an advantage;
Superior attention to detail while managing multiple concurrent tasks;
Strong problem-solving skills;
Strong client engagement skills, including the ability to build and manage client relationships through email or phone;
Proven track record working directly with clients, providing a high level of customer service;
Strong active listening and English communication skills;
Positive attitude and deep customer service orientation - fundamentals include being friendly and engaging, professional, reliable, responsive, and proactive;
Must be willing to work US hours, has reliable internet connection at home, if needed to work remotely.
This is a permanent full-time position (night shift) located in Makati City, Philippines. Desired start date is as soon as possible. Applications with resume attachments will be prioritized.
Intrado

Makati City, Metro Manila
Permanent
Full-time