sr AnalystIntrado

Job Description For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |
Essential Duties:
Provide support in the areas of research and analyzing problems, developing plans and model solutions, and recommending software and systems
Execute or lead project management disciplines to ensure project activities and tasks are delivered on time and within budget and according to approved scope and quality requirements
Conduct effective investigation, diagnosis, and root cause analysis of incidents / problems
Develop, implement and document solutions in a timely manner and validate with system users that service has been restored
Continue to establish foundation of the company's business processes and the systems that support them
Diagnose security problems and perform root cause analysis of business processes through established incident and problem management processes.
Validate business functionality requirements for updated and / or new application security roles
Broaden knowledge of business processes and systems specific to assigned duties
Recommend process changes and system solutions to meet business requirements
Work with IT partners across adjacent processes to understand key linkages
Minimum Qualifications:
Bachelor's degree from an accredited college or university with major course work in computer science, MIS, or a related field is required. Equivalent work experience in a similar position may be substituted for education requirements.
Typical candidate will have 6-9 years of related experience. Certifications and/or educational experience may count towards experience.
ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado

Makati City, Metro Manila
Permanent
Full-time