speech AnalystRoyal Caribbean Cruises

Responsibilities
Analyze structured and unstructured data to guide business strategies.
Build reporting and analytical tools to allow non-technical users to self-service requests.
Build automated monitoring and alerts on top of analytical reports to identify issues.
Suggest features, technologies and process changes to reach business goals based on data.
Create and present findings to technical and non-technical audiences.
Perform cost/benefit and ROI analysis to determine prioritization.
Analysis of AI technology to determine performance, impact and shortcomings.
Experience
3+ years of SQL in a professional setting.
3+ years analyzing both structured and unstructured data.
3+ years working with natural language data in English.
3+ years building analytics reports.
3+ years communicating data and results to non-technical audiences.
Databricks experience preferred.
Experience with big data preferred.
Experience analyzing conversational IVR and Agent assist technologies preferred.
Experience analyzing Generative AI and LLM system preferred.
PowerBi experience is a plus.
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Royal Caribbean Cruises

Pasay City, Metro Manila
Permanent
Full-time