specialist- spanish CollectorMaersk Global Service Centres India Private Limited

Job Description
Delivers support to processes and tasks in the Collections space, with
some support to improve a given process and/or project.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Key responsibilities
Job Description
Collections Associates are responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. They will regularly engage with customers via phone, to ensure the timely payment of invoices and the resolution of any disputes or queries.
They will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices.
Manage all assigned accounts in accordance with Maersk business rules, collections strategy and workflow guidelines.
Communicate and work with Collections Analyst to ensure the customer queries, requests and disputes are actively logged and maintained in relevant systems.
Make daily outbound calls, as outlined by the Analyst and use effective questioning and negotiation techniques to resolve disputes and determine reasons for non-payment.
Ensure disputes are identified and logged and that the customer data is updated and maintained in the relevant databases.
Provide timely feedback to customer regarding disputes, queries, invoice information.
Attend to inbound calls and email requests for information and ensure that these are responded to in a timely and accurate manner.
Monitor credit worthiness of customers and ensure feedback is recorded and escalated in a timely manner.
Ensure all critical matters are escalated to the relevant managers in a timely manner.
Engage in lateral thinking in order to find customer solutions and achieve outcomes.
Actively follow up with payments and assist with the disputes handling process.
Meet agreed KPIs and complete tasks in accordance with SLAs.
Carry out ad-hoc tasks as assigned by the team leads.
We are looking for
Candidate must possess a Bachelor's/College Degree in Accountancy or equivalent.
Candidate must have a high level of comprehension, excellent problem-solving skills, and the ability to think on his/her feet.
With excellent Spanish communication skills, both spoken and written.
With good English communication skills, both spoken and written.
With at least 2 years work experience in handling Collections or Accounts Receivables or any end-to-end general accounting processes.
Familiarity with MS Office applications, SAP, a plus.
Ability to work in a fast-paced, performance-driven environment.
Ability to work under pressure.
Amenable to work on a Mid Shift.