specialist, Quality AssuranceTeletech Customer Care Management Philippiness Inc

Job Description : Description - External At TTEC, we're all about the Human Experience. Elevated. As a Quality Assurance Specialist in Quezon City Site, you'll be a part of creating and delivering amazing customer experiences while you also #Experie Job Description : Description - External At TTEC, we're all about the Human Experience. Elevated. As a Quality Assurance Specialist in Quezon City Site, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion to help boost performance Do you love pinpointing areas for improvement In this role, you'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to Quality AssuranceManager. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements Use your thorough knowledge and understanding of client specific call and product knowledge requirements to prepare reports Bring your time management and organizational skills to manage multiple, complex, on-going tasks What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Monster

Metro Manila
Permanent
Full-time