specialist, hr direct (na) - Business services, philippinesBoehringer Ingelheim

OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.
THE POSITION
The Specialist HR Direct is responsible for efficiently and effectively supporting (coaching, assisting, training &answering queries) the target community (BI HR Professionals and BI employees) of HR services, being main contact for all queries related to HR Services in the region and processing support requests in an efficient and structured way as well as following up on them with the next service levels, and for giving end-user trainings.
Duties & responsibilities
Processes incoming queries (either via call or e-Mail) from BI HR professionals and BI employees and clarifies open questions related to HR services.
Analyzes process- and system-errors and solves and/ or forwards those issues or any other query according to the activity split between HR Direct and 2nd support teams.
Acts as first point of contact for target community for designated HR services within the region.
Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
Requirements
Minimum of 3 year experience in HR administrative function
Experience in HR IT platforms, in particular Success Factors and ticketing tool
Strong communication skills in English.
Experience in contact center is an advantage.
Customer service orientation
Issue resolution skills
International experience preferred and would be an advantage
Ability to work in a team
Presentation skills
Amenable to work in Nightshift schedule
WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth. We also offer a competitive salary, generous amount of vacation time, numerous benefits towards your wellness & financial health and work-life balance. To learn more about what benefits could be waiting for you, please visit our .
In our Regional Operating Unit South East Asia and South Korea (ROPU SEASK) region, Boehringer Ingelheim is one of the fastest growing pharmaceutical companies with over 2,000 employees. We are an equal opportunity global Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, customers, and communities.
Want to learn more? Visit
READY TO CONTACT US?
Please contact our Recruiting Team: PH: +63 2 8876-6899;
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Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time