specialist, Collections account managementSynchrony

Role Summary/Purpose:
Provide support and resolution for Retail Card Collections escalated calls, Frontline Collectors inquiries, Forbearance plan calls, and CAM administrative duties.
Essential Responsibilities:
Efficient and accurate handling of Customer Assistance Plan and Settlement calls
Resolve escalated customer calls
Effectively provide feedback on violations of floor standards, policies & procedures and provide feedback to the Collection Manager/PCM's
Maintain and support daily floor coverage and assist the communication between team/PCM
Assist team with the notification/identification troubleshooting and follow-up of system problem
Provide answers to general system, procedural and collection questions
Perform daily collection operational duties, including browsing all collections queues, supporting the Collection Manager/PCMs and the associates
Lead collection efforts/monitoring of accounts exception queues including collection responsibilities
Qualifications/Requirements:
At least two years of college completed or diploma in any two year vocational course.
6+ months of Customer Service, Sales or Collections experience in handling financial accounts in a BPO/Call Center industry.
Working knowledge of PowerPoint, Word, Excel and Outlook.
Must have been in current position for at least 12 months
Must have passed all metrics for the last six months
Must not be on active CAP
Desired Characteristics:
Collections acumen and/or expertise is highly an advantage
Grade/Level: _6__ | Job Family Group: _Collections_
Job Family Group: Collections
Synchrony

Manila City, Metro Manila Muntinlupa City, Metro Manila
Permanent
Full-time