specialist, Account Manager (ehd) consumer bankingSynchrony

Role Summary/Purpose:
Support consumer banking representatives, assist bankers with questions and provide guidance. Also assist with resolving escalated customer issues via phone
Essential Responsibilities:
Provide floor telephone coverage for all departmental hours of operation for Consumer Banking Representatives
Support customer service representatives in the Consumer Banking environment by handling escalated calls and building/maintaining relationships with customers
Track call volume and reasons to communicate training needs to appropriate parties
Assist with training and coaching of Banking Representatives. Troubleshoot password, safe‐key and log on issues with Banking Representatives and end users
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Must have minimum of 6 months Deposits experience.
Must have completed at least two years of college/university education or has completed a two-year associate degree.
Have at least a "fully satisfactory" performance rating
Above average VOC scores
Above average touch-typing skills
Not be on active formal or final formal corrective action
Desired Characteristics:
Working knowledge of Deposits Workstation, Aperio, Nautilus and Compass
Ability to work effectively with all levels in the organization.
Can learn new business and financial concepts very quickly.
Ability to learn and adapt to a fast paced environment
Attention to detail required
Demonstrated self‐starter as well as a team player
Demonstrated high level of integrity
Ability to process information, analyze data and offer effective solutions
Demonstrates ability to handle and prioritize multiple tasks
Proven history of strong interpersonal skills and two‐way communications
Excellent verbal and written English communication skills
Grade/Level: 06
Job Family Group: Customer Service Operations
Synchrony

Manila City, Metro Manila Muntinlupa City, Metro Manila
Permanent
Full-time