spanish Customer Service RepresentativeNowcom Global Services, LLC

Applicant must be willing to temporarily work from home and agree to work in Ortigas once the company requires.
Applicant Must be equipped with laptop/PC 5th Gen/8g Ram, has his/her own headset with mic, not a mobile headset and webcam(once employed entitled for telecommute reimbursement 1450 for 30days)
Applicant must have a stable internet not less than 10mbps.Speed test screenshot will be required,
Spanish Customer Service Representative
JOB RESPONSIBILITIES:
Obtain client information by answering and placing telephone calls, interviewing clients and third parties; verifying information.
Update pertinent software system with data gathered from telephone calls, and notating the status / disposition of each call, as required by the context.
Interact professionally on the phone and in writing.
Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
Identify and escalate priority issues.
Properly complete call logs.
Maintain high levels of customer service.
Properly care for and maintain communications equipment, reporting any problems encountered.
Qualifications:
Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's/College Degree in Business Studies/Administration/Management, Marketing, Art/Design/Creative Multimedia, Linguistics/Languages, Mass Communications or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
Excellent English and Spanish communication skills (written and spoken)
Good attention to detail
Previous Call Center experience is an advantage but not a requirement
Willing to work at night and on shifting/weekend schedules
Has completed or is currently undergoing a formal Spanish language education