spanish Customer Service RepresentativeOpen Access Marketing Philippines Inc

Description
OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and create more impactful customer experience as one family, in a ever-connected world.
DUTIES & RESPONSIBILITIES:
- Provide outstanding customer service via phone, email, chat and customer feedback/review responses in a timely and friendly manner.
- Resolve product and general questions by clarifying the customer's complaint; able to determine root cause; selecting and explaining the best solution to resolve the problem/issue.
- Ability to accurately answer product questions and provide information about other Zinus products that leads to sales
- Maintain customer and account records by updating daily in SAP and Zendesk accurately
- Recommend potential product improvements by collecting and analyzing customer needs.
- Other required duties as assigned.
QUALIFICATIONS:
- Fluent in both Spanish and English languages
- Prior call center experience - at least six to 12 months in a customer service role
- Empathetic - a customer advocate, sympathetic and provides options
- Excellent communication skills - Good Verbal and written comprehension with active listening skills
- Quality Focus and Detail-oriented
- Process oriented - looks to improve current processes
- Strong Teamwork - a collaborator
- Resolves Conflict - ability to control the conversation
- Analytical - loves data
- Multi-tasking
- Learner - learns quickly, retains knowledge, and shares it
- MS Office familiarity
- Some college course and/or High School Diploma at a minimum required
BENEFITS:
- Salary: 340-360/hr
- Company benefits
- HMO
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Senior high school
Language(s): Spanish ,English
Availability for travel: Yes
Availability for change of residence: Yes

₱ 60,000.00 monthly ·  Makati, National Capital Region ·  Today, 04:48 PM
Work type
Full Time