spanish bilingual Team LeaderWells Fargo

Job Description
About this role:
Wells Fargo is seeking a Spanish Bilingual Team Lead for Consumer Lending
In this role, you will:
Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams
Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration
Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience
Required Qualifications:
6+ years of experience in Financial Services, Contact Center or Customer Service, assessing and meeting the needs of customers, solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military, education
2 years Spanish Bilingual Team Lead/Supervisor experience required
Experience in coaching and people management
Must be amenable to work on night shift, weekends and/ or holidays, split rest days
Must be amenable to work onsite in Taguig