sourcing SupervisorTech Mahindra

SOURCING SUPERVISOR
 
Responsibilities: 
 
Agent Hiring  
Conduct end-to-end hiring process from sourcing to new hire onboarding  
Deliver quality candidates to Operations and Hiring Managers 
Real-time updating of recruitment database, trackers and process documentations 
Onboarding, process orientation and knowledge transfer to new team members 
Create and maintain report trackers and database that would be used in recruitment reports and analyses  
Provides Recruitment reports - DRU, sourcing reports, Cost Utilization, others  
Understands and meets Recruitment KPIs by creating process improvements and hiring strategies  
100% Hiring Fill Rate and Go Live Rate 
New hire first day No Show percentage rate 
Cost Per Hire 
30-day attrition  
Implement the hiring process following the 4-Level Check and calibration sessions with the key stakeholders  
Written/Online assessments 
4-Level Check 
Recruitment Interview 
Training Interview 
Quality Call Simulation 
Operations Interview 
Client Interview (new programs) 
Partner with the stakeholders on hiring requirements
Sourcing & Marketing 
Evaluate, measure and analyze the efficiency of sourcing channels, business partners and consultants 
Create sourcing and marketing plans/strategies to meet client requirements both for volume hiring and non-agent positions 
Implement sourcing strategies on a timely manner 
Create efficient Employee Referral programs 
Identify various recruitment sources by keeping abreast of the current hiring trends 
Assist the Recruitment Manager in managing the cost utilization and Cost Per Hire by using low-cost sourcing and marketing initiatives to fulfill the hiring requirements 
Manage the daily applicant flow and quality of applicants 
Assist the Non-Agent hiring POC in sourcing for non-agent positions  
Requirements 
Graduate of Psychology / Human Resources or any four (4) year course. 
U2 - At least 1-year experience in Sourcing & Marketing and Volume Agent Hiring in a BPO setup 
U3 - At least 3 years of experience in Sourcing & Marketing and Volume Agent Hiring in a BPO setup 
Experience in hiring for Customer Service, Technical Support and Back Office requirements 
Organized and detail-oriented 
Excellent written and oral English communication skills 
Computer and internet proficient 
Adept in using MS Office and has good presentation skills 
Can work independently and in a team 
Can work on shifting schedule 
Can start asap