solution ArchitectTrends Group, Inc.

Core Responsibilities
Attend meetings with MICTS Business Development to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.
Create and confidently deliver technical presentations internally and externally.
Review, interpret and respond to detailed client requirements specifications to ensure alignment between customer expectations and current or future SAP capability.
Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximize the return on technology investment.
Within the agreed architecture, define and design technology solutions to assist the Business Units in meeting their business objectives.
Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.
Business Operations Management
Ensure Service Operations technology tools & logistical resources are always available in providing uninterrupted service offering to its clients.
Business Relationship Management
Professionally represent Trends management; enriching client relationships and providing expertise, composure and competence.
Service Operations Management
Perform advanced Analysis and Troubleshooting.
Document findings in an easy to read format and be able to provide proper documentation/s as needed.
Perform root cause analysis.
Service Operations Management - Incident Management
Perform fixes and solutions on incidents that are not documented and ensuring advise to next level of escalation is performed.
Change Management
Execute changes based on published MOP (Methods of Procedure).
Information Management
Promote and contribute to Service Operations' information and knowledge repository.
Qualifications
A. Minimum Education
Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
B. Minimum Experience/Training
Experience
Have at least 4 years of working experience in Server administration environment. (DNS/DHCP/AD/GPO & Objects)
Have at least 6 years working experience in Operations Support (Level 3) like BPO environment monitoring mission critical systems
Training & Certification Requirement
ITIL Foundation
Microsoft Certification or related certification
Linux or Unix trainings or related certification
VMWare training or related certification
Cloud Trainings or related certification
Training & Certification Development
Technical Training
Microsoft Certification or related certification
Linux or Unix trainings or related certification
VMWare training or related certification
Management Training
Developing Excellent Supervisors
Coaching & Mentoring Essentials
6 Cs of Customer Service
C. Competency
Technical Skills
(A) Server Administrator (DNS/DHCP/AD/GPO & Objects)
(A) Windows Patching (WSUS, HEAT, SCCM)
(A) Virtualization; VirtualBox, VMware ESXi and Hyper-V
(A) Data Storage and Backup; RAID, Image and Replication, Hitachi
(A) Citrix Technology
(A) Advanced knowledge of system vulnerabilities and security issues
(A) Basic understanding of insurance goals and practices
(I) Network Troubleshooting
(A) ITIL
(A) Identity and access manager principles
(N) Office 365 Security
(N) Cloud Technology
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
Communication Skills
(A) Speaks clearly and can be easily understood.
(A) Expresses & speaks ideas in a logical and organized sequence.
(A) Writes clearly, concisely and effectively.
(A) Expresses ideas in a logical and organized sequence in written form.
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
Have at least 3-years' working experience coordinating with partners and clients
Abilities
Must work well under pressure
Must have good interpersonal skills
Must be proactive when identifying potential issues
Must show strong & effective coaching capabilities
Must show strong customer management skills
Must prepare well-organized and comprehensive reports tailored to its audience
Able to effectively assess tasks & risks to prioritize work
Able to approach a complex task by breaking it down into its component parts and considering each part in detail
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduate
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world's biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond.Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time