Software Quality Assurance AnalystIntrado

BASIC FUNCTION
Responsible for acting as an internal resource testing technical project(s) throughout the development and implementation phase providing feedback to development team to ensure system meets business needs; based on project assignments, participate in activities related to consulting with end users (e.g., clients, internal customers, etc.) to determine the scope and objectives of proposed programs or program enhancements, assisting with identifying requirements utilizing end user feedback; may write code for new and existing programs based on detailed design specifications and given requirements while adhering to established policies, procedures, and deadlines
MAJOR JOB ACCOUNTABILITIES
Program Testing and Documentation - Act as an internal resource testing technical project(s) throughout the development and implementation phase providing feedback to development team to ensure system meets business needs * Work with development team to gain a thorough understanding of the project scope and system capabilities to assist in developing the test plan * Develop a thorough and detailed test plan to include load, mod, integration and regression testing and testing of program functionality * Create test environments, run and evaluate results, testing for accuracy and accomplishment of defined goals, identifying all problems and inconsistencies * Test program in its entirety to ensure negative impacts do not result once program alterations are completed * Participate in go-live activation to identify and then resolve any issues or concerns * May be required to provide on-going program support after implementation which may include additional training, upgrades, or enhancements * Assist with the development of user documentation and training materials in a timely manner * May participate in documenting each step of the test plan to include back out plan, testing,
implementation and end user support information, describing program development, coding, testing, changes and corrections
Analysis and Design - Based on project assignments, participate in activities related to consulting with end users (i.e., clients, internal customers, etc.) to determine the scope and objectives of proposed programs or program enhancements, assisting with identifying requirements utilizing end user feedback * Create detailed design specifications for the new design request or requested program enhancements and modifications, which may include logical and physical design, providing sample outputs, screen designs, functional descriptions, software design, and input and output management for review by end users * May provide project lead with an estimate of the work involved with requested program or enhancement * May analyze and document system requirements for data, workflow, logical and physical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, outputs, etc., determining if requested program or program change is possible with existing resources * Review analysis and design documentation with end users and appropriate staff, updating design based on discussions and development changes
Coding - May write code for new and existing programs based on detailed design specifications and given requirements while adhering to established policies, procedures, and deadlines * Receive and review enhancement or modification requests, analyzing existing code to determine changes that need to be made and ensuring understanding of defined goals and scope of request * As assigned, perform incremental testing while developing code to ensure program is meeting the stated requirements and is error-free, making corrections and re-testing until no errors are found and documenting results * May study existing systems or methods available to solve a programming problem or find an existing program that is similar and modify the code to meet the new request * Analyze code, thoroughly troubleshooting to find causes of errors and revise programs * May carry out code walk through and/or demonstration for appropriate staff
Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility * Respond with a sense of urgency to problems escalated to employee's level * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided * Place the highest priority on providing quality customer service, ensuring the unique needs of customers are met * Ensure quality resolution and thorough and accurate documentation of customer issues * Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems * Participate in creating, administering, and continuously updating procedures for resolution of
all related issues
Project Participation - Participate in the activities associated with a variety of departmental projects ensuring established timelines are met * Prepare reports, material and documentation as requested * May update project plan * Create and maintain organized project files * Provide project lead with status reports throughout assigned projects detailing project status and timeline
Team Interfaces - Establish and maintain a professional relationship with internal/external customers, team members and department contacts * Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provide
Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers *The nature of the work in this position is sedentary and the incumbent will be sitting most of the time *Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned -
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents * Consequently, job incumbents may be asked to perform other duties as required * Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above * Please contact your local Employee Relations representative to request a review of any such accommodations
Qualifications
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
Either an Associate's degree in computer science, MIS, or a related field or a Programming Certificate from a recognized institution is required * A Bachelor's degree in computer science, MIS, or a related field is preferred * Equivalent work experience in a similar position may be substituted for educational requirements
Experience * Minimum two years experience in business operations with an emphasis on testing or process/procedural documentation required
Technical * Minimum two years programming experience using a standard coding language (e.g., Java, C, C++, HTML, PERL, SQL, Visual Basic, COBOL, etc.) is required * OR * Minimum two years experience with a testing tool platform (e.g., Winrunner, Test Director, LoadRunner, etc.) required
Based on area of responsibility and department need the following may be preferred: *One year experience with Hammer Technologies Test Harness for creating telephony performance/stress test case scenarios *Basic knowledge of Microsoft Team Foundation Server and Test Manager
Other * Based on area of responsibility and department need: Oracle or Informix certification preferred
Intrado

Makati City, Metro Manila
Permanent
Full-time