Software Engineer - genesysCardinal Health

Job Description
What Software Engineering contributes to Cardinal Health
Software Engineering is responsible for designing, developing, implementing and supporting applications, systems and IT products required to achieve the company's business objectives.
Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces.
Demonstrates general understanding of hardware/software platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts.
Demonstrates conceptual knowledge of architecture standards and database and operating systems.
Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
Demonstrates knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis.
Accountabilities
Responsible for engineering to support call recording (audio and screen) within the Genesys Platform
Understanding of core architecture, switchover processes, upgrade procedures
Ability to design and implement interaction flows in Genesys Cloud CX
Ability to design and implement customizations in Genesys Cloud CX
Understanding of workforce management concepts
Understanding of speech analytics concepts
Responsible for hands on coding and development
Qualifications
Bachelors Degree in related field or equivalent work experience preferred
4+ years experience in related field preferred
Working knowledge of two or more technologies preferred
Familiarity with networking concepts and troubleshootingpreferred
Proven experience and knowledge with MS SQL database programmingpreferred
Proven experience and knowledge in the Genesys platform
Experience with SAP CRM or Salesforce.com a plus
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.