Social Media engagement specialist - wfhGrowthAssistant

GrowthAssistant is looking for a Customer Support/Engagement Assistant to join a growing company in the US. This person will drive customer satisfaction by fielding customer inquiries and actively engaging with customers via social media platforms. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.
The Benefits
Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card
The Role
Content Moderation and Community Engagement across all social media platforms (Facebook, Instagram, Tiktok)
Reporting (performance of paid ads, etc)
Respond to customer reviews
Track customers' comments/feedback/requests
Answer customer product-based queries via email and other communication platforms with templated responses and escalate issues if necessary
The Requirements
More than 2 years of experience with customer service platforms (Gorgias, Zendesk, Hubspot, LiveAgent, etc)
More than 1 year of experience social media content moderation and community engagement
Experience with Slack, Google Suite and Google Sheets
Ability to adapt to dynamic changes in the workplace
Strong English verbal and written communication skills
Amenable to work on Australian Eastern Standard Time
We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow, and take on more responsibilities along the way.
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role