soc Team LeadConnectOS

The SOC Team Leader is a primary point of contact in the support of the team of SOC Analysts providing security incident management across the Cyber Security team.
As a member of this team, the SOC Team Leader will:
Coordinate and oversee the monitoring and management of Client's SIEM/ServiceNow security events
Provide leadership, technical support and incident resolution assistance to team members performing fundamental script-based or manual troubleshooting methods
Ensuring day-to-day security issues are managed and resolved effectively to provide service continuity or escalate when required
Oversee the classification of reported incident based on impact and urgency and ensure documentation of timely updates in incident ticket logs
Ensure oversight of Service Requests actions where applicable
Where further technical assistance is required to resolve an incident or complete a request, the SOC Team Leader will escalate the matter to the relevant onshore team member or external service provider.
Requirements
Education:
Appropriate tertiary qualifications.
ITIL certification preferred.
Work Experience:
Minimum 5 years I.T. experience - ideally eCommerce Industry exposure
Experience managing and motivating teams
Experience with ServiceNow
Experience working cross functionally Experience working in Agile Scrum teams
Technologies include:
ServiceNow
WSUS, SCCM, InTune
SolarWinds
Cloud Conformity
Qualys
AWS various including: IAM, S3, ECS, EC2, Fargate, Dynamo, ALB/NLB, Transit Hub, WAF, CloudTrail, Config Manager, etc ..
Azure, O365, AIP, Defender
SharePoint, OneDrive
SailPoint, Identity Now
Beyond Trust Password Safe, Hashicorp Vault, Thycotic
Palo Alto, Meraki
Squid Proxy
Signal Science
Forescout
Kasada
Proofpoint
LogRhythm
Strong problem-solving skills
Excellent oral and written skills
Customer-focused
Great attention to detail
Good understanding of project SDLC
Agile environment experience favourable
ConnectOS

Mandaluyong City, Metro Manila
Permanent
Full-time