sn systems Admin iiStefanini

Details:Are you looking for a role that lets you combine your creativity, customer focus and ability to deliver for our customers? Are you intrigued by the idea of a work environment that operates with the flexibility of a startup company, but with the stability of a large company? Are you ready to help shape our future? If you love working in a client-facing capacity to understand and consult on technical needs, then we are looking for you! Stefanini, a global IT Optimization & Services Provider with over 24,000 employees in 40 countries, is seeking someone with excellent technical acumen and the client-minded personality to match. If you are dedicated, accountable, honest, and focused, we want you to become a part of a team that shares similar values with its customers. We need you as a direct-hire ServiceNow Consultant to join our ServiceNow practice. You'll be working from your home office but reporting into our North American headquarters.Stefanini's ServiceNow practice is rapidly growing and is adding an additional Consultant to our ServiceNow team. As a ServiceNow Consultant you represent our practice every single day by advising customers and translating their business requirements into technical solutions. You will be joining a highly dynamic, global team that constantly collaborates and strives to shape the future of our customers.Key Job Responsibilities & Essential Functions
Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant
Summary of Qualifications
Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
Proven capability to work well under pressure and within tight deadlines
Dedicated leader recognized for team building skills and amazing client service
Deep knowledge of ServiceNow architecture and concepts
Experience implementing and maintaining service management processes and tools
Experience working closely with SME"s, project managers, and process owners to collect business requirements
Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
Knowledge of Agile/Scrum methodology
Job RequirementsDetails:Job Responsibilities & Essential Functions:
Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: Forms; Workflows; Catalog Items; Metrics; Service Level Agreements; Reports; Dashboards
Complete job responsibilities utilizing predefined release and change management processes
Contribute to continuous improvement of processes, standards, policies, working methods, and tools
Deliver a positive and value-added experience to clients in every interaction
Load, transform and maintain data interfaces between ServiceNow and other systems
Monitor logs, performance and overall health of ServiceNow instances
On-time, on-budget delivery of responsibilities (PM)
Provide guidance and training of system usage to clients and end users
Relentless pursuit of quality and complete adherence to coding and quality standards
Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (Continuous learning)
Respond to and address client issues and inquiries in a timely fashion
Write and maintain up-to-date documentation related to the application administration and configuration
Summary of Qualifications:
Exceptional written and oral communication skills
Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships
Ability to interact with a variety of individuals in a courteous, professional manner
Proven capability to work well under pressure and within tight deadlines
Proactive leader recognized for team building skills and superior client service
Advanced proficiency in Excel, Word, Power Point, Internet Research
Must be willing to work at night
Must be willing to work in Pasay City
Computer & Technical Competencies:
Experience (1-2 years) supporting web based applications
Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
Knowledge of IT service management and the ITIL service operations and transition processes
Knowledge of relational databases
Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
Preferred: Knowledge of Agile/Scrum methodology
Preferred Education and Experience
Associates Degree or two to three years progressive work experience
ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
Pay Range:Based on Experience
Stefanini

Pasay City, Metro Manila
Permanent
Full-time