sme ( Spanish bilingual)Wipro

Assist with training for all new Patient calling staff, serving as the SME for Call Services
Assists with obtaining educational materials for Patient calling staff
Responsible for Patient calling and follow-up on outstanding Accounts Receivables (Patient Balance)
To prioritize the pending patient balance claims for calling from ATB
Should be able to convince Patient for payment of their outstanding claims
To check appropriateness of the insurance information given by patient if it is inadequate or unclear
To make a physical call by following international norms and applicable rules for confidentiality and HIPAA compliance
Review provider claims that have not been paid by Patient
Meeting daily/weekly and monthly targets set for self and individuals within the team
Sound knowledge of U.S. Healthcare Domain (Provider side) Patient Outstanding and ability to coach team members
Identifies development areas and helps individuals and the team to improve their performance and enhance their potential
Ability to take supervisory calls and lead client calls
UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken)
Overall 3+ years of RCM experience having sound knowledge in Patient call services
Wipro

Cebu City, Cebu
Permanent
Full-time