slot a mbassadorSURESTE PROPERTIES INC

Job Description
Job Description
To ensure that internal & external customers received the highest level of service experienced.
Must maintain a professional appearance & manner, greets guests at all times.
To ensure that machines are functioning correctly and attend minor malfunction as well as the replenishment of
slot tickets.
Attach out of order signs to malfunctioning machines, and notify technicians and superiors when machines
needs repair.
To proactively seek interaction with slot customers for the purpose of building positive business relationships.
Consistently circulate through assigned area/s and respond to guest concerns and slot machine service calls in a
timely manner.
Assists customers with gaming machines when necessary and also provides directions, general information of
upcoming events and other casino services.
Ability to accurately explain various game combinations pay-outs and jackpots.
To attend and assists on machine pay-outs based on the department pay-out matrix.
To ensure in maintaining the cleanliness and orderliness of the assigned slot areas at all times.
Safeguards company assets and gaming keys.
Complete necessary sign in-out sheets for radios/keys.
Ensures consistent and timely compliance with all gaming and Company policies and procedures.
Adheres to all safety guidelines.
Maintains the highest level of confidentiality within the department and/or company.
Maintains an open line of communications with superiors.
Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or
disputes beyond the scope of their position to a supervisor immediately.
Reports any guest's issues to superior as necessary.
Assists the superiors on any operational concerns and needs
Requirements
Atleast College level
Good personality & professional appearance
Experience in Hospitality industry is an advantage
Basic knowledge of gaming machines is desired
Must be able to work a flexible schedule according to business needs,
including evenings, weekends and holidays
Independent, responsible and self motivated.