site director - bpo Operations (cebu city)Aldesa BPO

We are excited to announce that Aldesa BPO is looking for a visionary and seasoned leader to join our executive team as the Site Director for our Cebu City operations.
 
This is a pivotal role designed for a high-level professional who can provide full operational, financial, and cultural leadership. The successful candidate will act as a strategic, neutral bridge between our US executive team and our Philippine stakeholders.
 
The Mission
 
The core purpose of this role is to own the Cebu operation so completely that US-based management becomes operationally unnecessary for daily site leadership. You will report directly to the VP/Director of Operations - US.
 
What You'll Do
Drive Excellence: Set and manage site-level KPIs (SLAs, CSAT, productivity) while maintaining an "in-the-trenches" presence with your teams.
Champion Compliance: Ensure full adherence to DOLE regulations, statutory benefits (SSS, PhilHealth, Pag-IBIG), and BIR obligations.
Financial Stewardship: Manage the site P&L, handle budget planning, and demonstrate unimpeachable fiduciary responsibility.
Cultivate Culture: Maintain a healthy, non-toxic environment built on high accountability, respect, and zero tolerance for favoritism.
Strategic Bridge: Translate US business expectations into culturally appropriate, executable actions in Cebu.
What We're Looking For
Experience: 8+ years of progressive BPO leadership, with at least 3-5 years at a Site Director or Country Manager level.
Education: Bachelor's degree in Business, Finance, or Operations (MBA preferred).
Expertise: Deep knowledge of Philippine labor laws, banking practices, and contact center mechanics (WFM, QA, IT).
Mindset: A calm, emotionally stable leader who leads with integrity and avoids "overpromising and under-delivering".
Global Savvy: Proven track record of working closely with US or Western executives.
Compensation
Salary Range: Specific compensation details and salary range will be discussed during the interview process to ensure alignment with candidate experience and qualifications.
Company Background
 
ALDESA a strategic partner and sole source provider to one of the fastest growing commercial and residential security and home automation companies in the United states, Alder (Alder.com). Alder has been in business for 10 years and is one of the largest privately held, residential security companies in the United States, bringing solutions and enhancing customer experience during each interaction.
 
We are a specialized expert team in the home and commercial security market: with proven customer relations management, technical support and sales we provide a range of integrated omnichannel solutions, technology, and process excellence.