shopee xpress - first mile sub lead, OperationsShopee

Job Description
Job Description:
. Managing daily assigning of sellers per Clusters
. Managing daily performance and attendance of Cluster Handlers
. Ensures drivers and monitoring performance are aligned with KPI targets
. Manage equal route distribution per Clusters
. Audit and Create reports for task given to cluster handlers such as monitoring hourly calls, hourly encoding and support to their assigned riders/drivers.
. Manage escalations thru seatalk, emails, trackers, and Swat Form
. Support and Resolve concerns from Monitoring team and Rider/Driver level
. Support pouches distribution of the assigned sellers
. Weekly performance review with Clusters for further improvement of the team
. Sellers visit to identify ground ops challenges and provide improvements to enhanced seller experience
. Ensures timely pick up and zero failed pick up due to SPX Fault
. Fulfilling the end-to-end lead time to meet customer's expectations
. Daily monitoring of key processes, generating measurable reporting consistently and driving performance to excellence
. Manage the performance of the team with efficient and effective output under directives of the Management
. Responsible for ageing parcels to be picked up under non-vip sellers
. Perform duties and task assign by the reporting lead
Requirements:
Have experience in managing a team
Experienced in warehousing, logistics, b2c business is a plus
High level of leadership skills and able to work in a fast paced and dynamic environment